Leave a Review Lumino Health Virtual Care
No support.
I have tried for 3 weeks to get a prescriptions filled to no avail. I was set with a virtual appointment. I cancelled meetings to attend and no one showed up.
I sent an update asking why no one attended a scheduled medical appoint and still waiting for a simple reply. Mind you these were for blood pressure and post cancer treatment meds. Having worked in implementation of healthcare systems globally this is worse than some developing countries I have worked in.Show lessThe answer is 44
Developer Response
Hi, we are very sorry to hear that you were not satisfied with your experience with Lumino Health Virtual Care. Please contact us at sunlife-support@dialogue.co, we would be happy to review the issue encountered and discuss to ensure that you are satisfied with the next consultation. Sending healthy wishes your way!All chatbots, no doctors
Designed to harvest health data and then deflect medical concerns. I have tried to connect to a healthcare worker supposedly accessible through this app that my employer pays for and I am always told to visit a local clinic, which doesn’t exist where I live, instead. Useless and a horrifying corporate creep into the Canadian health care system. Politicians are accepting money in exchange for our health and lives. The highest corruption.Show lessTurnsleft4
Developer Response
Hi, we are sorry to hear that you were not satisfied with your recent experience with our platform. Please contact us at sunlife-support@dialogue.co in order to review your experience; we will be pleased to discuss further to ensure that you are satisfied with the next interaction with Lumino Virtual Care. Thank you.Utterly useless
They use chat bots to answer forms and collect your data but you will never be connected with a real doctor. I live in an area with a doctor and clinic shortage and desperately need a human to triage multiple issues. The chatbot will pump you for info and then tell you at the end to go to a clinic that doesn’t exist or has no appointments for months. What is the point other than to let them harvest your health data? Will be writing my HR to tell them to dump this “perk”.Show lessDeveloper Response
Hi, we are sorry to hear that you were not satisfied with your recent experience with our platform. Please contact us at sunlife-support@dialogue.co in order to review your experience; we will be pleased to discuss further to ensure that you are satisfied with the next interaction with Lumino Virtual Care. Thank you.I don’t think anyone is actually staffing their help lines.
Tried to setup an appointment and gave up.
Got a message back 2 weeks later, responded and put back in the endless loop and confirming your phone number, address, doctor etc.Winghead88
Developer Response
Hi Winghead88, we are sorry to hear that you were not satisfied with your experience with Dialogue. Please contact us at sunlife-support@dialogue.co, we would be happy to review the issue encountered and discuss to ensure that you are satisfied with the next consultation.Absolutely brilliant.
Fast scheduling and response. Efficient and effective care. Respectful team. Really a great experience.Iamstepha
