Leave a Review hvv switch
Won’t accept payment cards
It insists on a 17 digit credit card number. All credit cards have 16 digits. It says contact their vendor but gives no means to contact the vendor. It’s a useless app!Jvfdkkh
Too complicated, not much information for a 180MB App
I have no idea, where the 180mb of download go. The app is incredibly complex. It needs all kind of information like email, names, address, credit card before anything works. While you spend 15 or 20 minutes to set up everything, your buses pass and you keep missing them. The local ticket machines just take cash too, traveling in Hamburg is the most inconvenient way that we experienced so far. In the end, we didn’t and just rode the bus. The ticket system is intransparent. Which ticket do I need to buy? local trip, short trip or single ticket? To figure it out the app needs your phone number additionally. Could not add the number due to server errors. Why do you need to phone number for me to figure out, which ticket do I need? Why not you are here, you want to go there, it’s this ticket, how many do you want? I didn’t know how such an easy thing, can be messed up that badly. Highly disappointed and a huge waste of time.Show lessalefelalefel
Developer Response
Hello alefelalefel, thank you for your feedback. Please contact info@hvv-switch.de if you still have problems with the app and tell them about the circumstances. We are working at full speed to stabilize the app and apologize for the inconvenience. Kind regards, hvv switch / AETerrible UI
This app doesn’t indicate what king of ticket is needed for a selected route or destination.
There is no home button. The navigation screen resets without warning.
Very useless.PeterGees
Developer Response
Hi PeterGees, thank you for your Feedback. Please contact info@hvv-switch.de regarding your issue. We are sorry for the inconvenience. Kind regards, hvv switch / XMSeems never in service or functional when you need to cancel the DB ticket….
The support is there to take the money but never available and functioning when you need to cancel the monthly subscription.DTPinAZ
Developer Response
Hello DTPinAZ, thank you for your feedback. Please contact info@hvv-switch.de. Our colleagues will look at the problem and take care of it. We apologize for the circumstances. Kind regards, hvv switch / AEGreat service
Thanks for so much for this app!
You are offering PayPal as a form to pay for the Deutschland ticket and that allowed us to purchase it.Petra Luise
Developer Response
Hello Petra Luise, thank you for your positive feedback. You're very welcome - we're happy to hear that you like our app and the service we provide. Kind regards, hvv switch / MGPayment methods not working
Neither a US not German Visa credit card worked as payment methods, so unfortunately I need to uninstall it again.bj74732
Developer Response
Hello bj74732, thank you for your feedback. There are indeed problems with foreign payment methods due to our external payment provider. German cresit cards should actually work, we're sorry for the inconveniences. Kind regards, hvv switch / MGBuying ticket
I tried to bought ticket 49eur for month with subscriptions but for me from Serbia isn’t possible. My Payaoal not working, my debit card not passing and SEPA not supporting Serbia🤷♀️ I have not anyway to buy ticketappleceki
Developer Response
Hello appleceki, thank you for your feedback. We are very sorry that there are still problems with foreign payment methods. Among other things, this is due to our external payment service provider. However, Paypal should work as a payment method - if you still have problems with it, please contact us again via info@hvv-switch.de. LG hvv switch / MGCool but…
It’s would be a useful app is it would let you proceed and actually buy a ticke!Grannyknits
Developer Response
Hello Grannyknits, thank you for your feedback. Actually this should be the case. Please contact our support via info@hvv-switch.de with concrete details about your problem, so that we can try to help you. We're sorry for the inconvenience. Kind regards, hvv switch / MGHorrible connection
I was stopped to show my valid Deutschlandticket and when I showed the officer it logged me off. Then it wouldn’t let me log back on because of an error. I almost got a fine for not having a ticket. Luckily I had email showing my receipt. What’s the point of having this app if it’s not going to do what it was made to do!?Show lessBarabbas84
Developer Response
Hello Barabbas84, thank you for your feedback. Of course this should not happen. We take a closer look at the problem regarding spontaneous log-outs. Please excuse the inconvenience. Kind regards, hvv switch / MGCountry of residence
This is weird, you can pick Vanadu and Tanzania, but not the United States of America!Jo—59
Developer Response
Hello Jo—59, thank you for your feedback. In which setting exactly can't you select the USA? We would like to help you with this issue, so please contact us via info@hvv-switch.de with specific details. Kind regards, hvv switch / MG
