Spectrum Access User Reviews

Charter Communications Operating, LLC

Top reviews

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New downloads not syncing

I love to show this app to my students with visual impairments, but when trying it out with one recently, any new audio description file we download will not sync. The page says preparing to sync, but it just seems to spin its wheels and never actually sync. Previously downloaded files seem to work fine. Please fix this, my students love this app!

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Abbey.D.

a year ago

Won’t open…

Won’t open… just keeps loading

TPearr

2 years ago

Response from developer

Sorry to hear that the app won't open, uninstalling and reinstalling the app typically resolves this issue. If you need direct support, please visit https://community.spectrum.net/discussions and post a question so we can investigate ^JF

Great app!

I am legally blind, and this app has been on my wish list for a long time. Now I can enjoy movies right next to my sighted wife and friends, and they don’t have to hear the audio descriptions. As more shows get added, this is really becoming life-changing! Thank you so much for putting out this free application.

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JC Anomaly

2 years ago

Response from developer

We're thrilled the app is meeting your expectations. Thanks so much for the excellent rating and for being a Spectrum customer! ^PB

LOVE IT!!!!!

Just discovered this app a couple of weeks ago. I absolutely love it! Thank you so much for developing an app like this.I am so very excited about this new technology. I have been waiting for it for a long time and hoping it will be available on all TV shows movies etc. just as close captioning is. Thank you so much for providing this for free and the only reason I gave it four stars is I have just started using it and there are not many TV shows at all on it. Is there anyway other than checking the app occasionally to find out when new programs and movies are being added? Thank you again!

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truffletine

3 years ago

Response from developer

Update: We hope that you are still enjoying your content and we would love to earn a 5 star rating from you. To address your point, there is now a "Newly Added" category that you can view on the home screen of the app to know which titles were added most recently for ease. Hope this helps and please don't hesitate to reach out to me at SpectrumAccess@charter.com with additional questions. You can also discover our content here: https://access-app.spectrum.net/.

An amazing start

This app is incredible, and such an amazing tool. I have ADHD and audio processing issues, so being able to have AD going in my ear as my brain (and eyes) get carried to other things is awesome. The CC feature is also fantastic. The only downside is the limited library. This is something that would be especially great to be able to use in theatres, (I would have pulled up the CC in an *instant* when watching Dune), but the “in theaters” selection is pretty much all movies I’ve never even heard of. As of now, I don’t have lots of opportunities to use the app bc of its limited selection, but if major releases (Dune, Eternals, etc) were on here, I’d be using it constantly.

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Jmhurtley

3 years ago

Response from developer

Thanks for your feedback! . We're continually working to improve your experience. You can find answers to common issues at https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app, or you can sign in and ask a question or provide feedback. We'd love to use your feedback to improve your experience. ^HT

Spectrum App

I’m having a great deal of problems with this app I am not Spanish and it’s in Spanish I’m African American so can you please fix this problem for me

Littbitt67

3 years ago

Response from developer

We're sorry to hear about this issue and would love to see how we can help. Please visit https://community.spectrum.net/discussion/169249/troubleshooting-issues-with-the-my-spectrum-app to find answers to common issues or you can post additional feedback or ask a question so we can help you resolve the issue. ^PB

Nice Accessibility- still need more titles added and no ASL interpreting/limited kids options

Previously the Actiview app had movies like Wonder with ASL interpreting and disappointing this didn’t carry over to this app. We really need more like this for kids, especially to have access. My daughter is in 2nd grade and starting to read is only now starting to understand many popular mainstream movies because Deaf children who don’t read currently have 0 access.

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appreviewerprofile7777

3 years ago

Response from developer

Hi and thank you for your valuable feedback. We are continually working to improve the app and are working with partners to promote content into the app's library. It is continuous usership like yours that helps us build a case for the app. We would love to earn 5 stars from you toward this end and welcome any additional feedback. Please don't hesitate to reach out to SpectrumAccess@charter.com with additional comments.

Crashing fixed

When I first downloaded this app, it just kept crashing. I’m not sure what changed, but now it works perfectly. Synced almost instantly to the movie I tested with.

I’ve updated this because I think the app deserves a fair review, but in response to the developers, I’m running IOS 14.6 on iPad 6th.

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That blind guy

3 years ago

Response from developer

Perfect. So glad to hear that the issue has been resolved. We'll continue to monitor the functionality from our end to help prevent any crashing that we can control. If you experience any issues in the future, feel free to email me at SpectrumAccess@charter.com. Thank you

Thank You

Thank you for providing this opportunity so I can watch movies and TV accessibility with my daughter.

Pipi306

3 years ago

Response from developer

I'm so glad that we can play a positive role in your family's entertainment. Thank you.

This is fantastic! So glad to have it. Wish there were more movies available that were more current.

This is terrific! I’m going to let more of my friends know about it.

audio description lover

4 years ago

Response from developer

That is great to hear. Yes, please share. The more users we have, the greater our chances of adding additional content. All of your support is appreciated. Continue to watch the app for new content added regularly. Thank you