Super glitchy, unreliable.
It frequently freezes and asks you to log in again, only to claim that your membership and email are non-existent. Dealing with these issues mid-workout, while repeatedly trying to restore the app or get back into to finish your workout is beyond frustrating. Leaving the app unreliable.
For an app that’s supposed to enhance your gym experience, it’s doing the exact opposite.
Response from developer
Thanks for your review. We're really sorry that you have experienced these issues and would like to get further feedback from you. Would you mind please emailing us at hello@strngofficial.com so that we can discuss further? On app version 3.1.18 you should not face any login issues. If you are getting them, please get in touch and we'll ensure that we assist you. Thank you - Team STRNG
Glitches
It’s a complete waste of my time now since August. Can’t keep track of weights and reps now on each set, doesn’t advance to next exercise or set. Rest time doesn’t work. It’s been extremely frustrating.
Response from developer
Hey there - thanks for your review. We're so sorry to hear you're experiencing these issues and would love to help. Can you please get in touch with us at hello@strngofficial.com and we'll be happy to troubleshoot further and provide assistance. Thanks - Team STRNG
Love the app but lately I have been having issues.
Just wondering if this is happening to others, I stared a guide last week and ended to start the Strong and SXY for added.
1- I have noticed that is not marking off the workout as completed which is annoying because I like to see which ones I have completed.
2- Quite often when doing a workout halfway it will reset back to the warm up, and I have to click like a lot to get back to where I was.
I have deleted the app, signed out and such and still having the same issue.
Thanks for you help Lisa & Romane’s STRNG Community!
Response from developer
Hey there - thanks so much for your review. We're really sorry to hear your experiencing these issues. Can you please email us at hello@strngofficial.com and we'll be happy to troubleshoot further. Thanks - Team STRNG
App is freezing
Response from developer
Hey there - thanks so much for your review. We're really sorry to hear that you're having some issues. We've just pushed an app release that should help. Can you please go to your settings and ensure you're not only on app version 3.1.9 (which we can see you're on) but OTA version 1.2? You'll see this in settings. Please email us at hello@strngofficial.com and we'll be happy to help troubleshoot further with you to improve your experience. Thanks - Team STRNG
Broken App, messes with other apps. Workouts too long
It constantly crashes and doesn’t save my workouts even when I wait 1 hour after the workout for it to upload.
Workouts are far too long and it doesn’t matter how much feedback you submit the owners / developers literally do not listen unless you’re a fit-fluencer.
I’ve been wanting my money back and they won’t refund me so I can go buy a better workout app.
DO NOT PURCHASE ALL THE 5 STAR REVIEWS ARE PAID AND FAKE!!!!
Response from developer
Hey Ashleigh, thanks for your review. We’re really sorry to hear that you’ve had this experience. We honestly do strive to take your feedback onboard to ensure you’re having the best experience you can. If you don’t have time to finish a workout you are always able to skip through the exercises you don’t have time for within your ‘Personalized Plan’ or guide. We also do have different lengths of workouts on the app, including guides dedicated to if you’re short on time, or shorter video classes of 30 minutes or less. These can be found in our ‘MOVE’ tab. We’re really sorry to hear you were experiencing crashes. If you can provide us with a rough timestamp of the crash, or more information as to when it crashed, that will help us identify why this happened to you. We’d love to discuss things further if you can please email us again at hello@strngofficial.com and we’ll be very happy to troubleshoot to improve your experience. Please note: we can assure you that our reviews are completely authentic to our user’s experiences and we would never influence them. Thank you - Team STRNG
Horrible update
Response from developer
Hey Andy - thanks so much for your review. We're sorry that you've had this experience. Can you please reach out to us at hello@strngofficial.com and mention that you came from this page? We'll be very happy to help you. Thanks so much - Team STRNG
Must have app
Response from developer
Thanks so much for this wonderful review - we really appreciate your kind words. We're so glad you've chosen us to join you on your fitness journey. Well done on your progression, as well! Thanks for choosing STRNG. 💪 Team STRNG
Great start
All of their challenges look really incredible for Jim but their homeworkout is just a medley of all the video workouts and trainers put together I feel like if I don’t go to the gym, I’m only going to get a 50% benefit from this app. Even all of the guides there is only one trainers workout routine built for home workouts.
Even if you guys can just add Home variation to current workout plans that would be amazing.
Response from developer
Hey there - thanks for your kind review and feedback. We'll definitely be looking to add more 'At Home' content to our challenges and app in the future! Home 'Personalized Plan' extensions are actually coming very soon which will be bringing almost 100 new home workouts to the STRNG app. Please keep an eye out for announcements! In the meantime, you can select 'Home' as your 'Personalized Plan' location and that will give you a tailored 'Home' plan. Also look at our follow along Video Classes which be done at home. If you go to the workouts section you can also toggle between 'Gym' and 'At Home' to add more home exercises into your routine. Team STRNG
Not worth it
I was on a 4 month subscription which I believed would end and not automatically renew. I checked the settings function close to the end of my 4 months to ensure I was not signed up for auto renewal. It stated that I did not under any subscription plans. Wrong. It did auto renew and when I contacted support to explain this and ask for a refund, they weren’t helpful.
Don’t waste your time or money on this app. They need to spend time fixing the glitches and better functionality.
Response from developer
Hey there - thanks for your review. We're sorry you have experienced this and would like to help troubleshoot for any issues you're having and help you further. Please note - our subscription services are on a renewal basis which is explained upon sign up and in our T&C's - unless you opt out. We would never charge a subscription fee if the subscription was cancelled. If you can get in touch with us again we will be able to look into this further for you. Thanks so much - Team STRNG
App super glitchy
Response from developer
Thank you for taking the time to write your review. We're so sorry you're experiencing this! We'd love to discuss your feedback further and help troubleshoot to improve things. Can you please email us at hello@strngofficial.com and we'll help! Thank you - Team STRNG