It mostly recommended nasal pillow masks, which aren’t appropriate for severe sleep apnea. Even when I went back to the patient profile to try to get rid of those recommendations by saying I had chronic nasal congestion, deviated septum, and seasonal allergies, it still recommended the same nasal pillow masks. There’s no way to filter out suggestions you don’t like, or pick a mask type and see which of those fits you best, or look up a specific mask and see how well it matches your measurements. Just a list of recommendations I can’t use, and of course it required a lot of personal information before it would show them to me.
Developer Response
Thank you for your feedback. On the page that you see the recommendations, please tap on the icon on the top right to see the list of specific type of masks that fit you. Our tutorial videos are here: https://www.maskfitar.com/pages/help#tutorials. Please email us at info@ar-medical.com if you have any question or concerns. MaskFit AR Team This app is great!!! I have tried so many masks. Went to my local DME company and they recommended this to me. The app was spot on. The mask it choose for me has made such a big difference with my CPAP. I am finally feeling better and having great results. Highly recommend this app.
Our institution has tried a number of mask scanning softwares and this one is by far the best and most accurate!! We estimate that it has saved us 15 minutes per set up and reduced our mask fittings significantly. Highly recommend.
Wouldn’t finish mapping my face. White beard and mustache.
I was so enthused by the knowledge of such an app, but I am highly disappointed in the lack of essential questions in determining an appropriate mask. For example, I am a side sleeper, and due to significant back injuries, there is no alternative for me. Nor is side sleeping even an option in MaskFit AR‘s questionnaire. I also sleep with my mouth open, and that, too, is not possible to modify. These two issues are significantly important in choosing an appropriate mask, and I am stunned that they are not even listed as possibilities to select. One question asks a patient’s preferred sleep position, and the only three choices are a) restless (!!!), b) prone, c) back. Side sleeping is not even listed as a possibility, but should always be considered in determining an appropriate mask. I am certain that no one would choose restless as a sleeping position, and prone is questionable/non-descriptive as an option as well. Alas, i gleaned absolutely no help whatsoever from this app. What a brilliant idea, but definitely needs to be better developed, as the potential with the artificial intelligence seems quite significant. Thank you.
Developer Response
Thank you for your feedback. We appreciate everyone's input to enable us to keep improving.
We confirm that side sleeping option is available on the application questionnaire. Not sure why it is not showing on your device. Could you please help fixing this issue by sending your device type and OS version to info@ar-medical.com?
Our questionnaire was developed though a collaboration between experienced sleep specialists, clinicians, and therapists. The reason why the question "Are you a mouth breather?" is not part of our assessment is because most people who suffer from obstructive sleep apnea are mouth breathers when untreated because they are struggling to breathe at night. The natural response to shortness of breath is to mouth breathe, however, once the sleep apnea is treated through CPAP then the majority of individuals return to nasal breathing. People are obligate nose breathers unless if they are anatomically, physiologically, or medically compromised with breathing. This is why our questionnaire was developed in this manner. Thank you again. The MaskFit AR TeamAs the Board certified medical Director of an AASM Accredited Sleep Center and Registered Polysomnographic Technologist I recommend this app. Mask selection and fitting is now more accurate than with manufacturers provided mask templates. Guessing is no longer part of the process. The app has been updated periodically and is accurate and user friendly.
Developer Response
Thank you for the positive comment!Had high hopes to use the app to suggest a better mask choice. Unfortunately, the app falls short on so many levels. Created a profile by answering a bunch of questions. Then, had to repeat the process. Not sure what happened to the first set of responses. UI is non-intuitive and ugly. The key feature…3d face scan… didn’t work. Tried to follow the prompts to get a good scan, and when I finally succeeded, it seemed to have lost the result plus the profiles I typed in twice. Don’t waste your time with this app. They need to scrap it and start over with a new sw development team and design management.
During the registration process it verifies if you’re new to CPAP or currently using. I feel the app is better suited for new users. I have been using a nasal mask for a year and want to switch to a full face mask because I keep breathing through my mouth. The app should ask if you have a preference on mask style. I went through the entire process only to have more nasal options shown to me.
Developer Response
Thank you for your comment, there is a way to see a list of preferred mask type, once you get to the recommendation list page, tap on the icon on top-right and select the desired mask type to see a list of all masks that fit your face. Please watch the workflow here: https://youtu.be/ULrvZd49xVc?t=171
Please consider updating your review if the above helps.
- MaskFit AR TeamHad to sign up for an account. Verification email never arrived. Basically the app is worthless without an account. Never got in and deleting app. Don’t waste your time.
Developer Response
Sorry that you had trouble with the sign up. Sometimes the email servers block or forward verification emails to the Spam folder. Please try again and see if it shows up in the Spam. Alternatively, we would be happy to verify your account if you send a request to info@ar-medical.com. If it works, please consider updating your rating. Thanks. The MaskFit AR TeamAfter trying way too many times to scan my face, I got a “successful scan”. And after inputting my info and answering questions that basically tell the app that I can’t use nose pillows, the only results I received were all nose pillow masks. There is also a section we’re you can select which mask you are currently using and it doesn’t even show my mask in the list of results and I use a very popular face mask. I wouldn’t recommend this app, it’s does nothing but bait you into creating an account to get your information.
Developer Response
We're sorry to hear that our app did not show your existing mask in the list. Please send us your mask name to info@ar-medical.com so that we can add it to the database.
MaskFit AR Team
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