Pay more and more and more
Response from developer
Hello 💫 Thank you for sharing your thoughts. We’re really sorry that our app did not meet your expectations. When you subscribe, you automatically receive a meal plan as part of the subscription, so there’s no need to purchase it separately. The coach option is an additional feature, which you can choose to opt for or not, depending on your preference. We understand your concerns and truly wish to find an app that will be useful for you. If you have any further questions or need assistance, don’t hesitate to reach out.
Total scam!! Subscription rip-off dark patterns - beware!
Response from developer
Hello Jodie! 💫 We’re really sorry to hear about your frustration, and we truly understand your concerns. Please know that all charges are only made with the user’s consent, and we make every effort to communicate our subscription terms clearly, including automatic renewal. We aim to ensure a smooth and transparent experience for all our users, and we’re continuously working to improve. We’ve already processed your refund and hope that this will help improve your experience. Your feedback is valuable, and we appreciate you sharing your thoughts. We’re always looking for ways to enhance our service.
Overcharged
Response from developer
Hi!✨ We're truly sorry to hear about your experience. We want to reassure you that all charges are processed with full transparency, and nothing is added to your plan without your consent. Please respond to our email, as we've already reached out to you, and we'll gladly assist you further.
Terrible customer service and lack of transparency
Most reputable companies send reminders before charging for subscription renewals—Unimeal does not. Instead, they rely on receipts after payment has been deducted, leaving customers blindsided. When I questioned this, they cited their refund policy but failed to address the lack of transparency and basic customer service standards.
To make matters worse, the product itself was far from satisfactory. Customization options for meals were extremely limited, making it impractical for my needs. When I raised my concerns, I was met with canned responses and no accountability.
Unimeal appears more interested in holding onto your money than ensuring customer satisfaction. I strongly advise against using this service and encourage anyone considering it to look elsewhere. My experience has been frustrating and disappointing, and I hope others don’t fall into the same trap.
Response from developer
Hello!🙌🏻 Thank you for sharing your feedback, and we sincerely apologize for your experience. We understand your frustration regarding the subscription process and the lack of communication. We aim to provide clarity around billing and subscription renewals, but we acknowledge that your experience did not meet the standard we strive for. Please know that we do have a refund policy in place, and we take your concerns seriously. Your feedback helps us improve, and we are committed to offering better transparency and customer support moving forward.
DONT BUY
Response from developer
Hello 💫 We`re really sorry to hear about your experience, and we completely understand how frustrating it must be to feel like you've been charged unexpectedly. Please know that our system is designed to be transparent, and any additional charges are only made with your consent. We definitely don't want anyone to feel misled. Please contact us at support@unimeal.com so we can make sure everything is sorted out.
Déçue aucune réponse de votre support
Response from developer
Bonjour!🙌🏻 Nous nous excusons sincèrement pour tout inconvénient que vous avez subi. Nous comprenons à quel point cette situation peut être frustrante et nous vous assurons que nous travaillons pour répondre à vos préoccupations. Notre équipe répondra à votre demande dans les plus brefs délais. Nous vous remercions de votre patience et de votre compréhension. Merci d'avoir attiré notre attention sur ce point.
ITS A SCAM
Response from developer
Hello! 👋 We are very sorry that you had a negative experience with our program. All subscription terms, including recurring payments, are clearly stated during registration. Reimbursement of expenses depends on our policies, which are also available to users during the registration stage. We are always ready to help you with any inquiries, so please contact our support team at support@unimeal.com and we will be happy to help you!
DONT DO IT
Response from developer
Hello!🙌🏻 We’re sorry to hear about your experience and appreciate you sharing your feedback. All payments processed through our platform are authorized and follow the terms outlined during sign-up. We aim to ensure transparency, and subscription details, including cancellation policies, are provided during the process. We understand your frustration and would like to resolve this matter. Please contact our support team, and we’ll be happy to review your case in detail and assist further.
It’s a scam app 這是詐騙app
It will keep charging your Visa card and they have NO WAY to cancel! And I didn’t even subscribe !
Response from developer
您好！我們向您保證，所有費用均在訂閱時獲得授權，並且我們確實提供了一種透過您的帳戶設定或聯絡我們的支援團隊取消的簡單方法。如果您認為其中存在錯誤，請直接與我們聯繫，我們將立即進行調查並提供協助。您的滿意和信任對我們很重要。
Do not waste money!
I guess they would prefer to take the 3 month charge knowing that if they offered a 7- day trial period no one would continue after the trial.
Response from developer
Hello!✨ We’re sorry to hear that our app didn’t meet your expectations. We strive to provide value and quality to our users, and it’s disappointing to know we fell short in your case. Regarding refunds, we operate in accordance with our refund policy, which is available for review before purchase. If you’d like to discuss your concerns further, please don’t hesitate to contact our support team again. We’d be happy to assist you. Thank you for taking the time to share your thoughts!
