This used to be a great service
Once upon a time, DeliverZero was a cool and innovative service that let NYers order delivery with reusable containers. They had a robust network of local restaurants participating in the container return system that made it easy and convenient to reduce waste. There were a few flaws here and there, but overall their website and app worked well and customer service was excellent. I was happy to support this vision.
That all stopped when they terminated their own delivery service and entered a "partnership" Caviar and DoorDash in order to make their program more widely accessible. DeliverZero's website and app were effectively disabled, forcing users to go through the mainstream apps to order. They now charge a fee to order with the reusable containers and you can no longer drop them off with the delivery driver. It's not inconvenient, but every bit of friction they add to the process disincentivizes consumers from using this more environmentally option.
On top of it all, I can't in good conscience give my money to the mainstream delivery apps that have consistently opposed NYC laws that would have given delivery drivers a living wage. Instead, delivery workers are forced to break traffic laws and ride on sidewalks in order to maximize the number of deliveries. It is with regret that I can no longer support this app.
That all stopped when they terminated their own delivery service and entered a "partnership" Caviar and DoorDash in order to make their program more widely accessible. DeliverZero's website and app were effectively disabled, forcing users to go through the mainstream apps to order. They now charge a fee to order with the reusable containers and you can no longer drop them off with the delivery driver. It's not inconvenient, but every bit of friction they add to the process disincentivizes consumers from using this more environmentally option.
On top of it all, I can't in good conscience give my money to the mainstream delivery apps that have consistently opposed NYC laws that would have given delivery drivers a living wage. Instead, delivery workers are forced to break traffic laws and ride on sidewalks in order to maximize the number of deliveries. It is with regret that I can no longer support this app.
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Goodbye
The app used to work well but now it just sends you to Doordash. I like the reusable delivery containers but I don't want to support Doordash or any other delivery platform that uses its power to squeeze the restaurants and delivery workers to enrich themselves.
Great concept but…
When they started working with third parties like caviar and doordash, they changed the app and removed features. Disappointing that they cannibalized their own app to work with others.