No tech support
I invited my husband and he used the link sent to his email to register, but on his phone it says “no child to display.” The app support button takes you to a webpage with a 404 error. Left voicemail for 1Core & awaiting reply.
Crashes everytime I look at pictures
What the title says
Logs me out
Why do I have to manually type my email address and re-login all day long? Either the app (when left open) needs to NOT continually log us out, or there needs to be a pin code/quicker way to login each time.
Constantly crashes
Crashes everytime I try to browse photo gallery
Not easy to view pictures.
Really the only think I need from this app is to easily see the pictures that are posted of my child each day.
Both daily summary and gallery options make it hard to scroll through and zoom into pictures. Our other center used HiMama which was much much better.
Also, I liked the fun HiMama app art and colors. This app art does not look like anything related to joy or childhood. That is a petty grip, but wanted to throw it out there.
Both daily summary and gallery options make it hard to scroll through and zoom into pictures. Our other center used HiMama which was much much better.
Also, I liked the fun HiMama app art and colors. This app art does not look like anything related to joy or childhood. That is a petty grip, but wanted to throw it out there.
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Unable to cancel autopay
The app says I can’t diseroll from autopay - that has to be illegal. The developer says I need to contact the provider, but I need a unilateral way to disenroll from autopay. You have no right to keep taking money from my bank account where I no longer authorize that.
Response from developer
Dear Parent, Thank you for taking the time to share your feedback. We're sorry to hear that you've had a negative experience with our product. Please contact us directly at [support@1coresolution.com] and provide your child & school details so we can help you with this issue.
If Face ID won’t recognize you, you can’t access the app
Update: if you have app limits turned on and 1Core is included and it’s after hours, you can’t use Face ID and you can’t override.
Face ID in the all isn’t recognizing me right now for some reason and the app doesn’t give an option to enter my password soooo I just can’t access the app? Seriously?
Face ID in the all isn’t recognizing me right now for some reason and the app doesn’t give an option to enter my password soooo I just can’t access the app? Seriously?
Response from developer
Update: We're sorry to hear that you've had a negative experience with our product. Please contact us directly at [support@1coresolution.com] and provide your child & school details so we can check the issue and find a solution.
Can’t sign in
I installed the app but was not able to log in with my password. I could do that in my laptop at the same time!
Unable to cancel autopay
The app says I can’t diseroll from autopay - that has to be illegal.
If Face ID won’t recognize you, you can’t access the app
Face ID in the all isn’t recognizing me right now for some reason and the app doesn’t give an option to enter my password soooo I just can’t access the app? Seriously?
