Spam
App is not working
Such a waste
Also a lot of remote jobs are actually listed by another app, so why not just use that app?
Such a waste
Scammy, Hard to Read, Ruined My Privacy
Response from developer
Hey Snubby - thank you for taking the time to share your feedback regarding our app. We sincerely apologize for any inconvenience or negative experience you have encountered. We want to assure you that we take your concerns seriously, and maintaining a secure and trustworthy app environment is paramount to us. Our team continuously performs rigorous quality checks to identify and address potential issues, such as phishing attempts or scam mails. We are committed to providing a safe and enjoyable experience for all our users. Regarding your specific feedback about the job listings: we completely understand how frustrating it can be to encounter redirects and unwanted requests for personal information. Rest assured that we will thoroughly investigate this matter and take the necessary steps to rectify such issues. We appreciate you bringing this to our attention. If you have any additional details or suggestions you would like to share with us, please feel free to reach out to our customer support team at support@lensa.com. We are here to listen and ensure that your concerns are addressed promptly. Once again, we apologize for any inconvenience and truly appreciate your feedback. We're committed to continuously improving our app based on user input, and we hope you will give us another opportunity to provide you with a better experience in the future.
Calls, Calls, and more Calls!
Stay clear of this service. False advertising of jobs that are available & even when you find a job the calls & texts from companies will never stop coming in. Even AFTER you tell them to stop sending out your resume and phone number.
For some background, I was searching for a specific job at a specific company. When I searched for available positions into google, Lensa said that a job opening was available! Saying it was also recently posted within a few days!
So I downloaded the app, made an account, signed into their terms of service just so I could get to the page that was offering the job. When all was said and done and I looked up the job..Lensa decided to THEN let me know that the company was just “hiring in that field before but no available positions at this current moment”. Kinda sucked that they false advertised. Whatever. So I told Lensa to stop sending out my info & deactivated my account.
Prior to this, I would say that I would get around 1-2 unsolicited phone calls on my number a month. That has now changed to getting roughly 3 to nearly 10 phone calls & texts a day for job offers from random companies. This would’ve been nice if I was still looking for a job but I wasn’t, even after I clearly told this company to stop sending out my info.
Contacted support and they pretty much said that cause I signed their terms of service (required to even make an account) that there was nothing to do besides deactivate my account and telling the app to stop sending my info out..WHICH I ALREADY DID.
When I pressed the issue further seeing if there was really nothing they could do. They said it was now up to me to contact the (at this time) 30+ companies individually to tell them to stop calling and sending texts offering jobs even though it was THEIR SERVICE THAT CAUSED THIS.
This has ruined how I use my phone. I now don’t know which calls could be serious & which ones are just another dumb job offer. I’ve been woken up in the middle of the night due to calls and have had to stop what I was doing to check and see if the person who’s calling me is someone I know or not.
Response from developer
Hey there! We sincerely apologize for the negative experience you had with our app. We deeply understand your frustration regarding false job advertising and the continued influx of calls and texts from companies, even after requesting them to stop. We take your feedback seriously, and we want to assure you that we are actively working to improve our job listings' accuracy and the handling of user information. It is never our intention to mislead or inconvenience our users. We apologize for any confusion or disappointment caused by the job opening that was initially advertised but turned out to be unavailable. We strive to provide the most up-to-date and accurate information, and we understand the frustration you experienced in this instance. Regarding the continuous calls and texts, we regret any inconvenience caused. We value your privacy and are committed to ensuring that your information is handled appropriately. We will thoroughly investigate this matter and take the necessary steps to address it. If there are any specific companies or contacts you have been receiving unwanted communication from, please provide us with those details at support@lensa.com, and we will assist you in resolving this issue. We apologize for the disruption and uncertainty caused by the job offers you have been receiving. We understand how this has affected your phone usage and caused inconvenience. We want to assure you that we are committed to improving our services and ensuring a better user experience. Our user support team is here to assist you further. Please don't hesitate to reach out to them at support@lensa.com. They will be more than happy to address any concerns you may have and provide assistance in managing your account and communication settings. Once again, we apologize for the negative experience you had and the inconvenience caused. We appreciate your feedback, as it helps us identify areas for improvement. We are committed to learning from this and ensuring a more positive experience for our users.
Virus
Response from developer
Hello Christine - thank you for sharing your feedback. We want to assure you that our app is not a virus. We take security seriously and continuously monitor and improve our app to provide a safe and reliable experience. If you have any specific concerns, please contact our support team at support@lensa.com. We appreciate your input.
Pop ups
Response from developer
Hey there! Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced while using our app. We want to assure you that we continuously work to improve the user experience and ensure transparency in the job search process. We understand that pop-ups can be bothersome, and we take this issue seriously. Our team is actively engaged in quality assurance to minimize the frequency of such interruptions. If you encounter any specific instances, please let us know, and we'll investigate further to address them promptly. Regarding your concern about data collection, we want to assure you that our primary focus is providing a reliable job search platform. We do not engage in any deceptive practices or mislead users for data collection purposes. If you have any specific examples or details, please reach out to our support team at support@lensa.com so that we can investigate the matter thoroughly. We also offer options to modify the frequency of job alert emails we send, allowing you to personalize your experience according to your preferences. You can adjust these settings within your account settings or contact our support team for assistance. Thank you for bringing these issues to our attention. We appreciate your feedback, as it helps us in our continuous efforts to enhance our app and provide a better user experience.
Awful UI
Also, every job just takes you to a list of other jobs, so you never actually get to the thing you originally clicked on. Its just a constant rabbit hole, and some of the “jobs” in the rabbit hole are either ads or scams.
The “magic” login thing is cool, but it means my password manager doesn’t pick up on it, so i can never remember which email i used. If you just have one email for work, that’s fine, but if you’re someone like me with a lot of different disciplines, it can be hard to keep track of which one you signed up with
The app itself looks like they tried to make it look professional, but now with the notch at the top of the screen, there’s either something cut off, or a massive empty forehead that’s distractingly devoid of information.
Response from developer
Dear Cullen - thank you for taking the time to share your detailed feedback with us. We apologize for the inconvenience you have experienced with the switching between the UI and web interface. We understand how frustrating it can be to re-enter your information and navigate through the tutorial each time. We are actively working to improve the integration and communication between the UI and web interface to provide a seamless experience for our users. Your feedback is valuable to us, and we will be looking into this issue further to find a solution. Regarding the navigation and job listings, we apologize for the constant rabbit hole experience you've encountered. We are continuously refining our job listing algorithms to ensure that the results are accurate and relevant. We understand the annoyance of not being able to access the specific job you clicked on, and we will investigate this matter thoroughly to address any discrepancies. Your concerns about ads and scams are taken seriously. Our team has strict measures in place to prevent the inclusion of misleading or fraudulent job listings, and we are constantly monitoring and updating our systems to maintain a reliable platform. If you encounter any specific instances, please report them to our user support team at support@lensa.com, and they will investigate the matter promptly. We appreciate your feedback on the "magic" login feature, but we understand the inconvenience it may cause for users relying on password managers. We will explore options to improve compatibility with password managers to ensure a smoother login experience. Lastly, regarding the app's appearance and the notch at the top of the screen, we apologize for any distractions caused. Our design team is actively working on optimizing the app's layout to accommodate different screen configurations and provide a visually appealing experience. We assure you that your feedback is highly valued, and we are committed to addressing your suggestions and concerns. Our user support team is always available to assist you with any matters you may have. Please feel free to contact them at support@lensa.com, and they will be more than happy to assist you. Thank you for bringing these issues to our attention. Your input helps us improve our app and provide a better user experience. We appreciate your patience and understanding as we work towards resolving these concerns.
horrible app
Response from developer
Hey Khlo - we apologize for the frustration you've experienced with the login process in our app. We understand how inconvenient it is to be redirected to the browser and then having to start over in the app. Our team is actively working to improve the login experience and eliminate any unnecessary steps. We want to ensure that the process is seamless and efficient for our users. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing this issue to our attention. If you encounter any further difficulties logging in or have any other questions or concerns, please don't hesitate to reach out to our user support team at support@lensa.com. They will be more than happy to assist you and address any issues you may have. We value your feedback and appreciate your patience. We are committed to providing a better experience, and we hope you will consider giving our app another chance in the future.
