Lacking compared to meater
App is miles behind usability compared to meater. Bought the rfx for its range and accuracy. However there is no predictive logic of when your meat will be done. When to remove so it doesn’t over cook. No presets for different proteins, nor cuts of proteins. Hopefully they can step up their game and bring this into the 21st century.
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RFX setup doesn’t work
I was so excited to receive my RFX that I preordered months ago. Was planning on my first cook with the new probes today. Unfortunately, the setup screen in the app doesn’t allow me to go past the first screen. The “next” button is hidden beneath the initial screen. I’m guessing this is the problem that the newest version is the app was meant to fix. I checked, and I do have the newest version, but it still doesn’t work. It’s Sunday, so new customer service available. I really wish that companies would make sure that products work before they shove them out the door. I waited for months since my preorder, I’d have been fine to wait longer for it to work correctly.
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Response from developer
Thank you for letting us know. You are correct. This issue has been resolved and you should be able to complete your set up without any issues. I would also recommend checking your zoom settings as they can interfere. If you would like additional help or have any further questions, you can always reach out to our Tech Support team at 800-393-6434 or techsupport@thermoworks.com
Constant alarms
I hate this app and regret the money I’ve spent on their hardware. You can set a target temp but you can’t change the min or max values that will trigger an alarm. The result is that alarms constantly go off as the temp goes above or below 25 degrees from the target. Overnight cooks are a constant stream of alarms as the temp goes outside of the 50 degree window that you can’t change. Eventually I just unplug the Thermoworks Signals and just hope the cook works out. I repeat this annoying cycle every couple of months, thinking I must have done something wrong. Tonight I have realized that Thermoworks products just stink and I need to give up on them.
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Response from developer
I'm sorry to hear you are having a problem. Most of our alarms are customizable and easy to set so you only get the important alarms you need. I would recommend contacting our Tech Support team and they can walk you through the settings. They can be reached at 800-393-6434 or techsupport@thermoworks.com.