The developer used tiny white text on a light yellow background. It’s impossible to read. In addition I definitely had the key code correct yet it claimed it was incorrect. The signup form appears without any background info on next steps. It simply feels like it’s been done by a tiny IT team or fully outsourced to a company that has not performed quality work before.
That, on top of the local staff not responding to the application; failing to inform other involved people of what was required has made the process of signing up vastly harder than it should be. The app, website and general experience feels amateurish and not of high quality.
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