The Health Mate App User Reviews

Samick Music Corp.

Top reviews

Most RecentHighest RatedLowest Rated

Doesn’t Work 😞

Pops over to the Select Device page & will not let me login / add a device. Very frustrating as I can’t preheat the sauna remotely.

hhggyyb

a month ago

Doesn’t work

This app has yet to work to change settings. Even if the Bluetooth is connected, it fails to find the device.

Azaeilia

3 months ago

Response from developer

Hi Azaeilia, Thank you for your feedback on the app. It helps us improve our products. Please ensure that your sauna is connected to a 2.4 GHz Wi-Fi network. If the problem persists, please fill out the form here https://healthmatesauna.com/resources/customer-service/

Doesn’t work at all

I have not been able to get the app to stay on the log in page log enough to log in. I just deleted it.

Chris, GA

5 months ago

Response from developer

Hello Chris, Thank you for your feedback on the app. It helps us improve our products. Please ensure that your sauna is connected to a 2.4 GHz Wi-Fi network. If the problem persists, please fill out the form here https://healthmatesauna.com/resources/customer-service/

Frustrating.

I have the same issue as the first reviewer. No list of devices to choose from and no way to type one in. I hope the sauna works better than this app. I’m now worried.

LlamaB247

8 months ago

Response from developer

Hi LIama, Thank you for your feedback on the app. It helps us improve our products. Please ensure that your sauna is connected to a 2.4 GHz Wi-Fi network. If the problem persists, please fill out the form here https://healthmatesauna.com/resources/customer-service/

App does not work

It is absolutely a nightmare!!!!

CABLADA01@

9 months ago

Doesn’t work

THIS APP ACTUALLY DOES NOT ALLOW TO CONNECT THE SUNA! IT NEEDS TO BE UPDATE IT! THIS IS NOT FAIR WITH COSTUMERS!

CABLADA01@

9 months ago

The app doesn’t work. Please fix asap

The app keeps kicking me out of the login screen to the device list which is empty for some reason and I can’t do anything from there. Restarted the app. Reinstalled the app. Restarted the phone. Same issue.

Anastasia-V

a year ago

Update

You need to update this app immediately, it’s constantly malfunctioning it worked, and now it doesn’t work. This version is faulty update now. Thank you.

Jo987yvd

2 years ago

App just doesn’t work!

They need to update the app to work with iOS 16.

New Sauna User

2 years ago

Bug work around

Each morning, while on my Peloton across the room, I turn on my sauna to preheat. One morning it didn’t respond…I assumed Bluetooth issue occurred. What I learned after much frustration via resetting, calls, etc. Is that when you’re in the home screen you cannot just hit start (after adjusting time, temp, lights) and have it began warming the sauna 🤷🏻‍♀️. The first step is to, from the home screen, select “temperature” at the bottom of the screen. This is a separate screen from the home screen where you can adjust the temperature up and down…adjust the temperature here, return to the home screen by selecting “home” at the bottom of the screen and hit start 🙄. hope this is helpful for folks.

Show less

Megs Chai