Frustrating language barrier
Response from developer
Hi Salvador's dad, We are a French company, so our website is in French, but it does exist in English as well. Here is the link to our FAQ in English https://cosmoconnected.com/en/pages/faq , but if you need any further assistance, please contact support@cosmoconnected.com Have a great day!
C’est bien mais ça pourrait être mieux
Response from developer
Bonjour ThomL.A, Merci pour votre retour, c'est ce qui nous permet de nous améliorer ! Afin de pouvoir vous aider, pourriez-vous contacter le support en écrivant à support@cosmoconnected.com ? Nous serons heureux de vous aider à trouver une solution ! Bien à vous,
No soft setting option
I like the device but it does not perform to expectations.
Cheers
Govett
Response from developer
Hi Govett, Thanks for reaching out. Is your Cosmo Moto up to date? It should be running under 1.5.0v. If not, we suggest you update it before using it in order to have an optimal experience. Feel free to contact our Customer Care if need be at support@cosmoconnected.com Have a great day!
Terrible app
Response from developer
Hi Tomleecee, Thanks for rating our app, and sorry about the inconveniece. I suggest you delete the app, reboot your iPhone, and download the app again. The problem should no longer exist. Have a great day! Keith @ Cosmo Connected
Not much use as brakelight
Response from developer
Hi Steve, Thanks for leaving us a review! The app does actually save your braking sensitivity when set, even though it jumps back to another previous setting. However, for the app crashing, you can always clear the apps cache memory. In order to do this you must launch the app, then click on the icon that looks like a stick figure, and then click several times on the version in the upper right corner. Then force close the app, and launch it again. This should resolve the issue. If not, please reach out to support@cosmoconnected.com Have a great day! Keith @ Cosmo Connected
Reset phone to prevent app crashing
Response from developer
Hi Utahmoe, Thanks for getting back to us. Indeed, usually rebooting your phone will take care of most issues. Meaning that it's a phone problem, not an application problem. Otherwise, rebooting would not fix it. To get things straight, a hard reset is when you restore your phone to the initial warehouse settings. What you are suggesting people do is reboot their iPhone. Have a great day! Keith @ Cosmo Connected
A happy customer.
Response from developer
Hi Happy Customer! Thanks for leaving us a review, and for being so transparent. Feel free to reach out if ever in need :) Have a great day, Keith @ Cosmo Connected
App keeps crashing
Money wasted i guess 😢
Response from developer
Hi Karan, What version of iOS are you currently running under? What model iPhone are you using? Have you rebooted your phone since downloading the app? Our Customer Care department is very curious and eager to help solve your issue. You can send them the answers to the questions above, to this address: support@cosmoconnected.com Looking forward to reading from you! Keith @ Cosmo Connected
Useless product due to crashing app
Do not buy this product until they fix the app crashing on connecting device. It will not work without the app running.
Response from developer
Hello Osdor, I am sorry for the inconvenience, can you possibly reach out to our Customer Service with your model of iPhone and its iOS version? You can write to support@cosmoconnected.com Kind regards, Keith Cosmo Connected Team
Won’t connect to my Cosmo Bike
Response from developer
Hi Ifazz, Thanks for reaching out. Have you contacted our customer support team? You can send them and email at support@cosmoconnected.com Have a great day!