Reward system
It’s very frustrating that I can use my points and no one can help or has desire to help. The app doesn’t work to send email. The kids that work there have no idea what to do.
promo
Love coming to this theatre, and usually we have the best interactions with staff—there was someone on concessions who seemed a little surly, but honestly I had trouble pulling the tickets up at first which made things difficult.
That being said, everyone else was amazing—Marysol was super helpful, as was the GM, Brandon I think? We came opening weekend for Barbie and were lamenting the lack of promo material for it, since this theatre normally has an abundance! Begging the studios to send more promo items to pose & promote on social media.
That being said, everyone else was amazing—Marysol was super helpful, as was the GM, Brandon I think? We came opening weekend for Barbie and were lamenting the lack of promo material for it, since this theatre normally has an abundance! Begging the studios to send more promo items to pose & promote on social media.
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App needs work
By the time you choose seats, order food and out in payment , the app times out and you have to start over again. I make sure to have all the info in front of me and still have to reenter once or twice :(
Worth figuring out
It took me awhile to jump through the hoops of my first ticket purchase, but I love this app now. Some things should be clarified such as is there handicapped seats for seniors dependent on walkers or just empty space for wheelchairs. There were a few other issues, but now it makes reservations a breeze, and we use it weekly.
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Booking Fee
I really love the app to get seats, and there is really no other way to guarantee seats so feels like have to do to this way…with that being said it frustrating to pay an additional $5.
3 dollars booking fee?
My only theater in Park City, home of the Sundance Festival, is a Metropolitan theater. Down the road a few minutes are a number of nice Cinemark theaters. I support my local in spite of its outdated seating and low end concessions, but their app is substandard too. At Cinemark, joining the app saves you money and time, and offers food and beverage pre-orders and discounts, and the tickets are discounted. Metro? 3 dollar up charge for using the app to buy tickets, no F&B options, and I had to go to Cinemark’s app to see how long the movie is. Times are tough for the industry but, please, Up your game Metropolitan !
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Why Did They Even Bother?
What on earth is the point of an app that has less functionality than the mobile website? This just exists to make consumers download another single function app that they forget they have until they try to use the web version and have this slab of badly coded garbage try and fail to load showtimes. And, if by some miracle you can get through to select tickets, the whole interface is broken, and you will need to book the tickets elsewhere.
Hey, I get it. Every company has an app now, and they didn’t want to be left out. But if you can’t build an app, or be bothered to contract with someone who can, just don’t have an app! It saves everyone time and energy.
Hey, I get it. Every company has an app now, and they didn’t want to be left out. But if you can’t build an app, or be bothered to contract with someone who can, just don’t have an app! It saves everyone time and energy.
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Does Not Work
I downloaded this app and attempted to purchase movie tickets. I repeatedly received error messages saying my payment could not be processed. My transaction timed out, indicating that I did not purchase any tickets. I then checked my credit card account to ensure that no charges had gone through, but the charges showed up on my credit card. I checked the app again, and it said I had no prior or future purchases. Very disappointing.
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