Worthless
Horrible
Amazon999Activation
Can’t figure out how to get a refill!
Why does this app even exist?
The first time I used it. It took two days to “activate” a prescription and when I was finally able to send a message. Someone replied, I read it. Had to go do something. Logged back in to see the message again and it was gone. Then once again, I could not send one.
So me app developer, if you respond to this please let me know if it is only for activating a new script and nothing else?
Terrible
Next, I've tried to activate a prescription 3x now. The first time they said they never received it (and you cannot reply to their messages!). Next, they said that my DOD ID was wrong. When I checked it, my husband's was listed. I've never put his number in - I've used the activate prescription before - how did his number become my default? Finally, I submitted a 3rd time and I'm waiting to hear back.
You cannot communicate with the pharmacy.
You cannot refill prescriptions through the app.
Honestly I don't even know why we have to activate a prescription anyways. I use CVS sometimes and...shockingly their app is easy to use, quick, efficient, and awesome. Why can the government not get it together?!?!?
Response from developer
Ma'am, Thank you for reaching out. We will address the message text issue in the next app update. In the meantime, please email us at info@dosepharm.us so we can investigate why your message wasn't received by the pharmacy. If your DOD ID is incorrect, you can update it under User Management → Profile in the app. To send a message to the pharmacy, simply click the Bell icon. We apologize for the inconvenience and are committed to resolving any issues you’re experiencing. You can also contact us at info@montunosoftware.com for further assistance. Best regards, DosePharm Team
Soft ware problem
Response from developer
Ma'am, Please place the cursor in the country code field before the phone number to enter the code. If you encounter any issues, feel free to email us at info@montunosoftware.com. Thank you for your feedback. Best regards, DosePharm Team
Spouse usage
Response from developer
Please note, according to the Pharmacy's privacy policy, dependents must be under 18 years of age. This information is available on the Dependents page. For spouses, please create a separate account. Best regards, DosePharm Team
Crude
Response from developer
Update: Thank you for your candid feedback. We understand your concerns about the app’s stability and design. Please know that we’re working closely to improve the app’s reliability and user experience. We appreciate your patience and are committed to making continuous enhancements. Best regards, DosePharm Team
Spouse usage
Response from developer
Please note as per the Pharmacy's privacy policy, dependents need to be under 18 years of age. Please find verbiage is mentioned on Dependents page. For spouses, please register a separate account. Regards, DosePharm Team
