Leave a Review DosePharm
Activation
Wonderful so easy Finally!!!!!cnief
Can’t figure out how to get a refill!
This app is not user friendly. Cannot figure out how to request a refill. Only option I see is for activating new prescriptions!Roinenfae
Why does this app even exist?
Apparently this app is only for activating a new prescription that a doctor has electronically submitted to MacDill. It is sketchy at best if you will even be able to do this one task. God forbid you be able to call the MacDill AFB pharmacy - no we can’t have that. You cannot do a refill on this app. It’s for activations ONLY and messages auto delete IF you are even able to send one at all. For two days it keeps saying “an error has occurred try again later”
The first time I used it. It took two days to “activate” a prescription and when I was finally able to send a message. Someone replied, I read it. Had to go do something. Logged back in to see the message again and it was gone. Then once again, I could not send one.
So me app developer, if you respond to this please let me know if it is only for activating a new script and nothing else?Show lessgkhkhkgu
Terrible
Update to prior review: if you update your password, you receive an automated email. It still looks like a phishing scam because they are not using proper English nor are they using proper punctuation. Who has the DOD hired to trust our medical information to?!?
Next, I've tried to activate a prescription 3x now. The first time they said they never received it (and you cannot reply to their messages!). Next, they said that my DOD ID was wrong. When I checked it, my husband's was listed. I've never put his number in - I've used the activate prescription before - how did his number become my default? Finally, I submitted a 3rd time and I'm waiting to hear back.
You cannot communicate with the pharmacy.
You cannot refill prescriptions through the app.
Honestly I don't even know why we have to activate a prescription anyways. I use CVS sometimes and...shockingly their app is easy to use, quick, efficient, and awesome. Why can the government not get it together?!?!?Show lessNina J82
Developer Response
Ma'am, Thank you for reaching out. We will address the message text issue in the next app update. In the meantime, please email us at info@dosepharm.us so we can investigate why your message wasn't received by the pharmacy. If your DOD ID is incorrect, you can update it under User Management → Profile in the app. To send a message to the pharmacy, simply click the Bell icon. We apologize for the inconvenience and are committed to resolving any issues you’re experiencing. You can also contact us at info@montunosoftware.com for further assistance. Best regards, DosePharm TeamSoft ware problem
Can not open an account…. CC code is not accessible and we are looped back to choosing country code listing repeatedly…. How to register with a PERSON ?AugiesMom
Developer Response
Ma'am, Please place the cursor in the country code field before the phone number to enter the code. If you encounter any issues, feel free to email us at info@montunosoftware.com. Thank you for your feedback. Best regards, DosePharm TeamSpouse usage
I’m trying to enroll as a separate account but it won’t let me. It always comes up as RichardYkvid
Developer Response
Please note, according to the Pharmacy's privacy policy, dependents must be under 18 years of age. This information is available on the Dependents page. For spouses, please create a separate account. Best regards, DosePharm TeamCrude
For something the Department of Defense put out and used by all the service’s it’s really crude. It’s also not very stable and goes down a lot.Michael1409852
Developer Response
Update: Thank you for your candid feedback. We understand your concerns about the app’s stability and design. Please know that we’re working closely to improve the app’s reliability and user experience. We appreciate your patience and are committed to making continuous enhancements. Best regards, DosePharm TeamSpouse usage
Cannot enroll my spouse. Cannot start a new patientDeveloper Response
Please note as per the Pharmacy's privacy policy, dependents need to be under 18 years of age. Please find verbiage is mentioned on Dependents page. For spouses, please register a separate account. Regards, DosePharm TeamJust ok
I find the app to be fairly easy to use, however I wish it would allow more communication between the patient and pharmacy. I almost never receive a reply to messages sent and my messages are deleted. I don’t know if they were never received or if the person receiving them doesn’t know how to respond or just what the problem is. There is no way to call the MacDill Pharmacy and have the opportunity to ask questions. If I write, I don’t receive a reply. I have asked for a phone number to call to allow me to speak to someone but it gets deleted. Too bad.
The pharmacy at Madigan at JBLM in Washington state, was so great and responsive. Also, the pharmacy at Maxwell AFB in Alabama was good. At least we could talk to a pharmacist if we didn’t understand something.
MacDill pharmacy seems stuck in a “we vs they” system.Show lesslivingtree47
Developer Response
Thank you for your feedback. We're glad you find the app easy to use. We apologize for the difficulties you've experienced with communication. We're committed to improving this process and will investigate the issue with your messages. For immediate assistance, please email us at info@dosepharm.us or info@montunosoftware.com, and we'll ensure your concerns are addressed. Best regards, DosePharm Team Best regards, DosePharm TeamHonestly this is embarrassing...
I entered an old password today and DosePharm sent an automated email.
It says...and I quote:
"Trying to access DosePharm account. If you are not then change the password "
Yes, it is an incomplete sentence. Yes it's missing punctuation. Yes it looks 100% like spam even though it's not. I'm appalled that the government is using this for health care management.
When I tried to start a live chat to let someone know, it said "Live Support currently not available. Please send message."
So I wrote this all up in a message and when I hit send, the entire app crashed.
Someone needs a stern talking to about their poor grammar and punctuation skills and someone else for having the feedback option be both unavailable and then crash.Show lessDeveloper Response
We regret the issue you had faced. We will immediately look into making the message grammatically correct. The App has been live for nearly 20 months and on occasion we see an issue reported by users. We take them seriously and that is our promise to address quickly. Live support is currently not available and it is on our priority list but offline support is available. Please send us an email to info@montunosoftware.com with feedback or for immediate attention. -- Just a small note, the newer version is now updated. --- Thanks, DosePharm Team
