Leave a Review ProplayAI
App does not work
Was able to load 1 out of 6 pitchers during my 7 day trial run. The 1 pitcher I was able to load had great data to use, but unfortunately if the app doesn’t work…then it’s pointless. Customer support had no answers besides “delete and redownload the app”. Pity, onto a competitor like Mustard.Matthew from Wisconsin
Complete Garbage
I’d give it ZERO stars if I could. Uploaded multiple videos to be analyzed and none were completed. Contact customer service and they tell me that tech couldn’t duplicate the problem and try again. For 3 months it was stuck on analyzing a swing and finally customer service told me I had to delete the app and reinstall it to reset the app bc it was stuck trying to analyze the video. Customer service is subpar, slow to respond, and couldn’t solve the issues I had with the app. I tried to cancel and requested a refund but they told me no even though the app never once did what it was supposed to do. Do not download this app.Show lessajkamps
Stay Away! Go with better software and save money
Do not recommend. I own baseball and softball training facilities in Maryland and Delaware.
If you sign on with them make sure you know that no matter what you will be paying for an entire year of it. (They are pretty sneaky about that) They will say that you can read their cancellation policy but good luck finding that until they send it to you in an email with the link upon cancellation. There is also no way to see when your year is up.
The app works about 4-10 times. Other times the video has issues uploading, or their software will not pickup movements, or you will get off the wall results. Their costumer service is basically no help. They will say that they see no issues at their end (which basically tells me they never even looked at my concern). I believe they send you a pre written email for basically every issue. It seems like theres probably a good reason why they don’t have much of a following…Show lessMdccj