I have small issues that some time I get rejected and I don’t know the reason, if you please advise us so we can solve it
Developer Response
We are sorry for the inconvenience. Can you share the details of the issue at help@tabby.ai
Last week & until now I face a problem with the App , no merchants to buy , is that temporary I’m in Qatar
Developer Response
Hello dear, for Qatar we're sorry for this, and we're working on it and once we have any new update we will announce it straight away.Apparently the app decides what type of money they will put in installments. If I’d known this before checking out with tabby, it would’ve saved me from embarrassing myself. The app didn’t inform about tabby deciding what’s the right budget for me during the setup of my account.
I understand that this is important for tabby to regulate purchases but understand that customers need to be informed about this prior to any purchases.
I’m giving one star because my first time experience trying to use the app at checkout was terrible and I didn’t even get to use the service.
Developer Response
We're really sorry to hear that you couldn't get approved for our service. We're eager to help you and make sure you have a positive experience with us. We understand that this might be disappointing, but we want to assure you that our approval process is automated and unique to ensure the best experience for all our users. To help you better understand why the approval didn't go through, we've prepared a link for you: https://bit.ly/3Useqth. Just click on it, and you'll find more information that can shed light on the situation.I’ll keep this one simple. They spam your phone with notifications with no way to disable those stupid promo notifications they deliberately engineered. You cannot turn off marketing notifications in the app. In fact, the Developer will respond to this by saying “oh well you can turn off all notifications in your phone settings”. Yeah, that’s gonna disable everything, when would I really want is to disable your annoying push notifications, which serve no purpose, and waste of my time. Thanks
If you want more people to use your app and not get annoyed, Don’t shove notifications down peoples throats and give us an option to turn them off in YOUR app settings.
Developer Response
We're sorry for any inconvenience you've faced. please don't hesitate to reach out to us at Help@tabby.ai. We value your feedback and are here to help address any issues you may have. Thank you for bringing this to our attention.Great App , but in Qatar it’s slowly growing and the limit of every purchase is 4000QR
Which make it difficult to buy things that matter for you . Hope that they can work on it
Developer Response
We appreciate your feedback!🫶 We'd like to inform you that there is no purchase limit with tabby. However, we're continuously working to improve our services in Qatar and appreciate your patience and support as we grow. Thank you for choosing tabby🤍🥰Stating that you need only to register and link your bank card and ID, but when you complete the registration and get your card verified, your purchase will be rejected and they will ask you to link and share your whole bank account details with login and password to be able to make a purchase. I contacted the customers service and they say non sense like they will help me to decide me future purchases next time!!!
Advice Use a credit card and forget about this services.
Developer Response
We're really sorry to hear that you're not completely satisfied with our app😥Your feedback means the world to us, and we genuinely appreciate you taking the time to share your thoughts. Please know that we're dedicated to continuous improvement, and we're eager to learn more about your experience. If you could kindly write to us at help@tabby.ai and we're looking forward to resolving the issue for you🤍
Tabby apps help customers to purchase their dreams items in much convenient way without any hassle. Thank you Tabby!
Developer Response
Thank you dear for your amazing feedback 🥰hope you have great day🤍I use Tabby more than a year now. I didn’t have any problems with them I everytime pay on time. But I had a problem with debit card I couldn’t pay I was waiting for my bank to solve it. And Tabby collect 15aed for each late payment which understands. And suddenly Tabby track down my others app in my phone which is not his. And send a message of 30ead fees on 2 weeks late payment. It’s was not even 1 week yet. And the lady who called said ooh it’s Tabby law. What law! I can’t even find your law in the app or website. You don’t mention it before someone use your service and then suddenly you put your own law. And also you don’t have the right to track others app is someone phone sut it down. I will never use this again. Just delete it. You guys are not honest.
Developer Response
Hello, we’re sorry to hear you’re unhappy with our product. We always welcome feedback and are committed to improving ourselves every day. Tell us more about your experience by writing to us at help@tabby.ai, and we will work with you on a solution to get you back on track! Thank youIt’s been a pure pleasure using Tabby for all my purchases. Absolute breeze to use and accepted at all the spots I love to shop (high end lux to housewares). Keep doing what you are doing, as you have a loyal customer for life with me… I recommend you to EVERYONE!!!
Developer Response
Hello, We are very glad to hear this, We truly appreciate your continuous support and trust in us. Thank you! 🤍This is probably the smoothest credit verification and approval process I’ve ever had!! I worked in consumer credit so I know how complex it is!
Developer Response
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Tabby. We look forward to welcoming you back soon!
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