ČSOB Smart User Reviews

Ceskoslovenska obchodni banka, a.s.

Top reviews

Most RecentHighest RatedLowest Rated

Too many notifications

Every day I get a notification offering me something I never asked for. It is distracting and frustrating. Is this a banking app or marketing app?

hawranomut

5 months ago

Response from developer

Hello, we are sorry to hear about your review. If you are bothered by the marketing offers, you can edit them in Online Banking under Settings - My Profile. Have a nice day.

Review

One of best application I am using.

Netta 3

7 months ago

Response from developer

Hello, thank you for your very nice review. Feedback is important to us and we appreciate it very much. Have a nice day.

Lehkost ovladani a spolehlivost

Ze zacatku jsem mel obavy,jako mnoho dalsich, Ze budou komplikace a ze mi obsluha programu Nepujde…. Je to vsak lehci,nez drive a vyzaduje mene casu, Coz je senzacni… Jen kdyby byly vsechny zmeny k lepsimu U vseho s cim se clovek dnes musi setkavat… Dekuji…

Jaroslav 99999

9 months ago

Response from developer

Dobrý den, Jaroslave, děkujeme Vám za velmi hezké hodnocení. Zpětná vazba je pro nás důležitá a velice si toho vážíme. Hezký den.

Too crowdie visuals

The new mobile app version looks super crowded on the screen, even though i have a phone with a big screen

option hrre

a year ago

Response from developer

Hello, we are sorry that you were not impressed with the new look of our app. However, I believe that by using it you will soon find your way to the app. Have a nice day, Katerina.

Apple Pay

Dobry den,mužu se zeptat?
Mam IPhone 11 a chtěl připojit svou bankovní kartu k Apple Pay, má karta je poštovní spořitelna a na informacích je napsáno že Čsob funguje s Apple Pay,ale když já se registriruju to mi píše:karta není připojena.Co mám dělat?Děkuji

Omelyan12

a year ago

Response from developer

Dobrý den, v tomto případě doporučuji kontaktovat kolegy z Helpdesku platebních karet na čísle 495 800 111. Rádi se s Vámi na dané nastavení podívají. Hezký den, Kateřina.

The worst

I love in New Zealalnd, this app is just taking me in circles from smart key to ČSOB smart. So frustrating . Now that I’m in and try to pay for my house insurance it won’t let me and says funds not transferred.
I hate the backwards Czech mentality. Please get it in your head that not all Czechs live in Czech Republic. Extend you limited thinking to the international client!!!!

Show less

gissopy

2 years ago

Response from developer

Hello, we apologize for the complications that have arisen in our applications. I recommend doing a reinstall. If that doesn't help either, please contact colleagues from the electronic banking help desk at +420 495 800 111. They will be happy to help you with everything. Good day, Katerina.

English language

It would be great if automatic assistant can understand English

mi_yo_ky

2 years ago

Response from developer

Hello, thank you for your review and feedback. We will pass on your suggestion for improvement to competent colleagues. Have a nice day, Veronika.

Smart Key

When introducing new procedure of payments at least make sure it works. I wasted 30 min on setting up smart key as the app would not allow me to pay unless I had this new stupid way of paying via smart key the set up didn’t work and at they end the app allowed my to pay without smart key and sms WTAF

Show less

ur190974

2 years ago

iPhone update requires

Absolutely stupid!!! To be able to use the app I need to update the app to the latest update. Here is the problem coming. I need to update to version 15 but my phone (iPhone 10) doesn’t support it so basically to be able to use the app I need newer phone? What the heck? Please fix this or I’m going to change not my phone but the bank!!! Ridiculous

Show less

Dmal4ev

2 years ago

Response from developer

Hello, you can use the ČSOB Smart app on devices with iOS 15 and higher. We understand that you don't want to change your device now, either for financial reasons or you are just not considering a change. The solution for you is to use internet banking via the website, not the CSOB Smart mobile app. Have a nice day, Veronika.