onX Backcountry Trail Maps GPS User Reviews

onXmaps, Inc.

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Great product and excellent customer service

Love the ONX Backcountry app. This is my go to tool when preparing for my outdoor excursions. I’ve become reliant on the app when planning my routes based on mileage, water sources, and camping areas. I don’t go into the backcountry without downloading my maps to use offline so I can still track my location and progress. Their customer service can’t be beat! I had an issue with my subscription on Christmas Day, and not only did I have a response within an hour of contacting the customer service team, but a resolution

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Rc2020

9 days ago

Response from developer

We’re thrilled to hear that onX Backcountry has become your go-to tool for outdoor excursions! It’s great to know that the app is helping you plan your routes, track progress, and navigate your adventures with ease. We’re also so happy to hear that our customer service was able to assist you quickly—even on Christmas Day! Your satisfaction means the world to us, and we’re always here to help. Keep enjoying your backcountry adventures, and don’t hesitate to reach out anytime!

Zero stars shameful business practices

I want to cancel my subscription. The site is interestingly difficult to find where to cancel, and instead of having it front and center in settings or the account I get sent to articles leading you to no where or a contact page that who knows how long will take to get an answer. Shameful business practices. I wasn’t even going to cancel just change my membership type. But now I will cancel and let everyone I know to avoid them. *I was able to cancel my sub through the contact email. So I have added a star for the company response. But the app/site still needs to have responsible access to cancellation information.

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KOBrowning

a month ago

Response from developer

Hi there! We're so sorry to hear that you're having trouble canceling your account. Please email our support team at help@onxmaps.com with the email on your account and we'll be happy to help.

Limited Usability in Canada

No matter what I try, I can’t seem to make the maps actually switch to metric. Please, please, please make an update that solves this.

Travis Persaud

2 months ago

It OK but doesn’t have much info for Canada

It ok, very little beta on routes and areas. Was hoping it could be like fatmaps but unfortunately not. Doesn’t replace Gaia or cal topo for me

shxhdnxnd

2 months ago

Not useful in Canada yet

Currently trails aren’t supported and the maps don’t support metric. Basic over site but it makes the app unusable.

Notafanoffreemiumgames

3 months ago

Don’t ever use if you don’t have cell service

This silly hiking app logs you out randomly and you can’t log back in without cell service which is nuts. Use AllTrails unless you want to get lost in the woods if you rely on this app. Plus it is constantly throwing menus up when all you want to do is check the map but no, it needs to give you options you don’t need when you just want to check where you are. I can’t believe they made this app so you can’t see your downloaded maps if you don’t have cell service so you can’t login to use the features that keep you from getting lost in the woods. Just got lost because of this app. I’m actually writing this review (my first review I’ve ever we in my life) in a spot that has cell service as I just used AllTrails to find my way back to where I should be because this app may look great but in the field if you can’t use it without cell service it’s completely useless. Make sure you have other map apps when this one logs you out and won’t let you use your downloaded maps. Too much time spent on making it look good instead of making it work. I’m going to play with it for a few more days but it’s already gotten me lost on the first day I used it so it doesn’t look like I will be using it much longer.

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Lost in the wood

3 months ago

Response from developer

Hi there, thanks for taking the time to reach out to us here! We're so sorry for the trouble you're having with the app. Can you reach out to our customer service team so we can help troubleshoot the problems you are experiencing? Please email: help@onxmaps.com with the issues you are experiencing and a representative will get back to you with troubleshooting steps.

App won’t show metric units

Despite toggling to metric as the preferred unit, the app will not update the maps and stays in imperial. Is it possible to get an update that fixes this?

Travis Persaud

4 months ago

Never Get Lost Again

I don’t need to go into all of the details of this app. There is a slight but easy learning curve to get to know it thoroughly. Never get lost, always know where you are, peace of mind.
This is excellent app for on your feet trekking, on and off trail especially in remote places. It’s not just great for backcountry, it’s also excellent for urban and rural areas as well. Basically anywhere in the Continental United States. As long as you have battery power, you you have a pretty darn good idea where you are with this and what’s near you. Park in a big parking lot at some huge concert? Mark your location and go right back to your car. I love its use for everything.

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lellisusmc

4 months ago

Response from developer

Thank you for sharing your experience! We're glad to hear that onX Backcountry has been reliable and helpful during your adventures. Your tips on offline maps and battery-saving are great suggestions for fellow trekkers. Happy trails!

Absolute Must Have

My wife and I just went on our first backcountry adventure in Algonquin Provincial Park, Ontario. We did not go hiking, but we went canoeing. It’s not something offered as an activity in the app, and we had a paper map as well, but without this app, we would not have been able to complete our trip. We came across a beaver dam and weren’t sure which way to go, but you could clearly tell with this app. I created offline maps with it and was able to see exactly where we were supposed to go. I would love to see this app add paddling as an activity and the ability to create routes and stuff. It was awesome to have, though. I have heard others rave about it and I want to rave myself. My wife and I LOVED it!

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Vaelanar

4 months ago

Response from developer

We appreciate your feedback about adding paddling as an activity and route creation features. We’re always looking to improve, and suggestions like yours are incredibly valuable. We’re glad you and your wife loved the app and found it useful. If you have any more ideas or need further assistance, feel free to reach out. Happy adventuring!

Love love love this app!

We live in Lolo MT and I’m out hiking with the dogs all the time in the Bitterroot and greater Missoula area. The “elite” version is totally affordable, the maps are super detailed, the features are great (including tracking your hikes) and the accuracy is spot on. You want to do a hike, yup they’ve got it in there including the trailhead as well as the route. Plus their HQ is right here in Missoula!

One note - if you want to know the TOTAL elevation change, add the “up” and the “down”. I just did a hike where they both showed at about 750 and indeed my total was about 1500.

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Dave in MT

4 months ago

Response from developer

Thank you for the fantastic review! We're thrilled to hear that you and your dogs are enjoying onX Backcountry in the beautiful Bitterroot Valley. It’s great to know that you find the maps, features, and accuracy to be on point. We’re especially glad you appreciate the local touch with our HQ in Missoula!