good
Response from developer
Hi jcakye! Thanks for the feedback. I'm sorry to hear that the ultrasound videos disappeared. Could you please contact us at us_help@momitalk.com with your barcode and account information? Our support team will take action immediately. Look forward to hearing from you soon!
Amazing!
Response from developer
Thank you so much! We’re so happy to be part of your pregnancy journey, and we hope it’s filled with health and wonderful memories. Could you let us know the name of the location where you had your ultrasound? We’d love to send them a special thank you as well. Also, if you have any questions, feel free to reach out to us at us_help@momitalk.com. ❤️ Momitalk Support Team
Love at first sight
Response from developer
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying Momitalk. Your feedback means a lot to us and helps us continue to improve. If you have any suggestions or need assistance, feel free to reach out to us_help@momitalk.com. Thanks again for your support!
Won’t keep past ultrasound, and no noise, so you won’t be able to hear the heartbeat
Response from developer
Hi lucymarymar! We're really sorry for the inconvenience you’re experiencing. Could you please provide the ID you used to sign up with by sending it to us at us_help@momitalk.com? With that information, we should be able to help recover your ultrasound. Thanks for your patience, and we’re here to assist you with anything else you may need! Best regards,Thanks for your patience, and we’re here to assist you with anything else you may need! Best regards,
Love this app
Response from developer
Thank you so much for your warm message. We're thrilled to hear that you love Momitalk! We will continue to do our best to provide you with a great experience. If you have any questions, please let us know.
Help me
Response from developer
Hi I'm so sorry to hear that you are having trouble with accessing momitalk. Can you send an email to us_help@momitalk.com with your email address that registered on Momitalk? We will take an action immediately. Thank you so much!😊
Kicks + Giggles LOVES Momitalk!!!
False advertisement
Response from developer
Dear geetattz, We sincerely apologize for the inconvenience you've experienced with viewing your ultrasound video on the Momitalk app. We understand how important it is to have timely access to your ultrasound images. Please keep in mind that the availability of your video can depend on the network speed at the clinic or studio you visited. Sometimes, it may take a few hours to a couple of days for the videos to become accessible for viewing. However, if it has been more than 24 hours since your ultrasound appointment, and you still cannot access your videos, please contact us to us_help@momitalk.com. We will promptly reach out to your clinic or studio to resolve the issue. Your satisfaction is our priority, and we're committed to providing you with the best possible experience. Please feel free to get in touch with us if you have any more questions or concerns. Warm regards, Momitalk Support Team
The region problem.
Response from developer
Thank you for being a momitalk user and we apologize you are experiencing this problem. If you still can not access the Korean app store after changing region to Korea on the app store, please check: if you have a subscription that is being paid in the currency of your previous country, using Apple Family Sharing, or if there is remaining balance in your Apple account. It could be that you are still using subscription services in your previous country currency. But as it might cause you a lot of inconvenience, we recommend you to create a new account in Korea using korean email/mobile number rather than cancelling the service you are currently subscribing to. We hope this helps!
English version doesn’t work
Response from developer
Thank you for being a momitalk user. We deeply apologize you are experiencing this problem. We would like to inform you that our app 'momitalk' is developed as global version app which is currently being serviced in Indonesia and the United States. Thus, you are having problems using our app, which includes watching your ultrasound result since you had an ultrasound scan at a clinic located in South Korea. Kindly note that in order for you to be able to download the Korean version app '마미톡', your app store country has to be set to South Korea. For questions related to the above problem or for any other questions, please contact the Korean customer center help@mmtalk.kr. Again, we are sorry for the unpleasant experience.
