Firstly, don’t make users input their age so they can get bombarded with mktg. The UI is clean but setting up help offers is very annoying and too precise. It should allow the caregiver to just offer a help category and let the person in need of care set the when & where. A pain to use
Developer Response
Dear jalexd1, Thank you so much for sharing your thoughts. I truly appreciate your feedback, and I completely understand where you’re coming from. Our goal is to create a supportive and seamless experience for everyone, so I’m sorry to hear that parts of the process feel frustrating.
I want to reassure you that we don’t use age input to overload anyone with marketing—our focus is always on enhancing your experience. As for the Help Offers setup, I can see how it might feel a bit too rigid. Your idea of allowing caregivers to offer a general category and letting the person in need set the when and where makes a lot of sense. We’re definitely going to explore this and see how we can make it easier for you.
If there’s anything else you’d like to share, please feel free to reach out. We're committed to making the app better for everyone.I highly recommend this app. It’s easy to use and was/is very helpful to me as a family member to assist my loved one. The inspirational messages are fantastic!!! Great job! Thank you for helping others.
Developer Response
Dear Kisu,
Thank you so much for sharing your experience! 🌟 It means the world to us to know that the app has been a helpful tool for you as you support your loved one. We're so glad the inspirational messages resonated with you—that's exactly why we do what we do. If there's anything more we can do to make your journey a little easier, we're here for you. Sending you a big virtual hug and all the strength you need. 💪❤️
With gratitude,
Paoola, My CareCrew Co-founder & Cancer Survivor
This app is ok but after someone in the care crew accepts something you cant see what they accepted. My mom who is going to chemo treatment needs to be able to see who accpeted her ride request since we have 3 people taking turns driving her there. Because of this we have stopped using the app. Is there a way to fix this so we can all see who accepted the appts pit in and a way to update them incase we have a change to the schedule?
Developer Response
Dear Shauh, thank you for your feedback. We are very sorry to hear your mom is going through chemo treatments. Sending you both lots of healing energy!
-To find out who accepted a help request, please click on Help Tracker.
-From there, select the specific Help Request you want more details about.
-Any Help Request showing "accepted" in green font, means a carecrew member has agreed to help with that particular task
-Click on that Help Ticket and you'll see high level details
-Click again on the darker color box with the high level details and it will open a screen with all the info related to the help request, including the name of CareCrew that accepted that help request.
-You can update Help Requests details (like time, date...) by clicking on the "edit" button.
I am happy to setup a call with you and walk you through the steps above. And also to get your feedback about how we can make it easier so we can continue to improve our app. Please drop me a note at support@mycarecrew.co
With gratitude
Paoola, My CareCrew Co-founder & Cancer SurvivorWe are taking care of a friend and agreed to use this app to organize all the help we are coordinating across our group of friends. Its making it easy for us to make sure we are not over or under helping 💗
What we like the most is the help offer! it takes the stress of my friend of having to ask us for help. Love that feature!!! Thx you!
Developer Response
Dear Maria, Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it!
-Paoola, My CareCrew Co-founderIf I post a status update, I can’t see my own status updates or later share them with additional CareCrew members have to be deleted and reinvited to join, if I need to make corrections to their contact information. CareCrew members aren’t able to communicate with each other in the app regarding my care. I can’t send group messages that everyone can see and response to, but instead have to send individual messages to each person. There’s no spell check. There is no place to deposit information, like a list of my doctors and their contact information. I contacted the developers and they said updates are coming. But as of right now this app is in beta mode. A group text would offer more options.
Developer Response
Dear 7Beet08,
Thank you for taking the time to provide us with your valuable feedback. We genuinely appreciate your input, as it helps us improve our free My CareCrew app to better serve patients and caregivers.
We apologize for any inconvenience you've experienced with the app. Your concerns are important to us, and we want to assure you that we are actively working on addressing them. We understand the need for features like viewing your own status updates, easier communication among CareCrew members, group messaging, spell check, and a place to store important information.
During our offline conversation we shared the updates currently planned for the upcoming app release. And we captured ideas you shared to incorporate into future release as we are committed to making your experience with our app more seamless and efficient.
Please bear with us as we continue to refine and enhance our app to provide you with the best possible support during challenging times. Your support and patience are greatly appreciated.
Thank you once again for your feedback, and we look forward to delivering a more robust and user-friendly My CareCrew app in the near future.
Warm regards,Sounds like a great app but I can’t even get into it because I’ve never received the code to verify my email or phone number. Tried registering with a different email address but since it requires your phone number it won’t let me because I already used it. I’m getting notifications but can’t get into my account.
Developer Response
Dear Lleana, We want to extend our sincere apologies for the recent inconvenience you experienced with our service. We understand the frustration this may have caused and are truly sorry for any disruption it brought to your day. As soon as we became aware of the issue at the time, we took immediate action to identify and reach out to all impacted accounts, including yours, to help remedy the situation. Thank you for your understanding and patience in this matter. We are grateful for the opportunity to serve you.I entered all my information but never received the 4 digit code.
This app, helps me to context with my friends and family with a click. When your miserable and just need help but have no strength, This app does it all When cancer is overwhelming let this app help u get the help I need
Developer Response
Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it! Paoola, My CareCrew Co-founderLove this app because it allows me to communicate my cancer journey with several people at one time. Or I can send information to specific individuals. The Help Request has also been beneficial and allows for loved ones to offer “help” outside of what you might normally consider. People want to help and don’t know how so this plus the wishlist are great tools.
Developer Response
Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it! Paoola, My CareCrew Co-founderI like the app, I am using the request help tool a lot! It makes it easy for me to ask my friends and family for help!
Developer Response
Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it! Paoola, My CareCrew Co-founder
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