What Happened?
Response from developer
Thank you for taking the time to share your feedback. We completely understand your frustration, and we’re truly sorry for any stress this may have caused. To reassure you, our app is designed to protect your privacy and does not send out invitations automatically—each invitation requires specific actions from the user. We're already in direct communication with you to better understand what happened and to provide support. As a two-time cancer survivor, I know firsthand how hard this journey is, and the last thing we would want is for your experience with My CareCrew to be a source of frustration. Warmly, The My CareCrew Team
Annoying UX
Response from developer
Dear jalexd1, Thank you so much for sharing your thoughts. I truly appreciate your feedback, and I completely understand where you’re coming from. Our goal is to create a supportive and seamless experience for everyone, so I’m sorry to hear that parts of the process feel frustrating. I want to reassure you that we don’t use age input to overload anyone with marketing—our focus is always on enhancing your experience. As for the Help Offers setup, I can see how it might feel a bit too rigid. Your idea of allowing caregivers to offer a general category and letting the person in need set the when and where makes a lot of sense. We’re definitely going to explore this and see how we can make it easier for you. If there’s anything else you’d like to share, please feel free to reach out. We're committed to making the app better for everyone.
Excellent App
Response from developer
Dear Kisu, Thank you so much for sharing your experience! 🌟 It means the world to us to know that the app has been a helpful tool for you as you support your loved one. We're so glad the inspirational messages resonated with you—that's exactly why we do what we do. If there's anything more we can do to make your journey a little easier, we're here for you. Sending you a big virtual hug and all the strength you need. 💪❤️ With gratitude, Paoola, My CareCrew Co-founder & Cancer Survivor
Its a great idea but it needs work
Response from developer
Dear Shauh, thank you for your feedback. We are very sorry to hear your mom is going through chemo treatments. Sending you both lots of healing energy! -To find out who accepted a help request, please click on Help Tracker. -From there, select the specific Help Request you want more details about. -Any Help Request showing "accepted" in green font, means a carecrew member has agreed to help with that particular task -Click on that Help Ticket and you'll see high level details -Click again on the darker color box with the high level details and it will open a screen with all the info related to the help request, including the name of CareCrew that accepted that help request. -You can update Help Requests details (like time, date...) by clicking on the "edit" button. I am happy to setup a call with you and walk you through the steps above. And also to get your feedback about how we can make it easier so we can continue to improve our app. Please drop me a note at support@mycarecrew.co With gratitude Paoola, My CareCrew Co-founder & Cancer Survivor
So helpful! Thx you!
What we like the most is the help offer! it takes the stress of my friend of having to ask us for help. Love that feature!!! Thx you!
Response from developer
Dear Maria, Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it! -Paoola, My CareCrew Co-founder
Not intuitive, frustrating and unhelpful.
Response from developer
Dear 7Beet08, Thank you for taking the time to provide us with your valuable feedback. We genuinely appreciate your input, as it helps us improve our free My CareCrew app to better serve patients and caregivers. We apologize for any inconvenience you've experienced with the app. Your concerns are important to us, and we want to assure you that we are actively working on addressing them. We understand the need for features like viewing your own status updates, easier communication among CareCrew members, group messaging, spell check, and a place to store important information. During our offline conversation we shared the updates currently planned for the upcoming app release. And we captured ideas you shared to incorporate into future release as we are committed to making your experience with our app more seamless and efficient. Please bear with us as we continue to refine and enhance our app to provide you with the best possible support during challenging times. Your support and patience are greatly appreciated. Thank you once again for your feedback, and we look forward to delivering a more robust and user-friendly My CareCrew app in the near future. Warm regards,
Can’t even log in
Response from developer
Dear Lleana, We want to extend our sincere apologies for the recent inconvenience you experienced with our service. We understand the frustration this may have caused and are truly sorry for any disruption it brought to your day. As soon as we became aware of the issue at the time, we took immediate action to identify and reach out to all impacted accounts, including yours, to help remedy the situation. Thank you for your understanding and patience in this matter. We are grateful for the opportunity to serve you.
Can’t get the code to start my account
Don’t ever under estimate the strength of family and friends
Response from developer
Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it! Paoola, My CareCrew Co-founder
All in One!
Response from developer
Thank you for downloading our free mobile app for cancer patients. And for your feedback and rating! We really appreciate it! Paoola, My CareCrew Co-founder
