Nerlos Smart Tag & Key Finder User Reviews

Think Tech Sales Limited

Top reviews

Most RecentHighest RatedLowest Rated

Unhappy

I bought five of these and find them to be of no use to me. You must be within Bluetooth range to be connected. Otherwise it will show you on a map where you were when last connected but that doesn’t help if the sensor is then moved to a different location whilst you are out-of-range. Sadly not what I thought I was purchasing- and they’re not cheap.

Show less

Bishop of Giblet

10 months ago

Bad customer service

I received my Nerlos tracker about two months ago. It came with a dead battery so we bought four more batteries to put in and as soon as they were put in it wouldn’t even turn on it. We checked the batteries and they were dead. I have called Nerlos several times to talk to Customer Service but all I can do is leave a message. No one emailed me. No one‘s called me, no one’s text me and I was really hoping this one would work but it isn’t and no one is supporting me so I am not a very happy customer right now. Please do something if you can.

Show less

Tertiary Brown

a year ago

Response from developer

I'm really sorry to hear about your experience with the Nerlos tracker and the lack of response from our customer service team. Please reach out to us through chat for a real-time resolution to your concern. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue for you. -w

Pretty bad compared to other available tech

You have to be within range to locate it and you can’t locate on a map

It’s only by sound

The button is very easy to push, turning the unit off and rendering it useless

JoeJohn 20

a year ago

Response from developer

Thank you for sharing your feedback. We understand your concerns about the range and functionality of the locator, as well as the ease of accidentally turning it off. We'll take your feedback into consideration for future improvements to enhance the user experience. -w

Tracking

Very convenient to use and the trackers are very small to use on other items.

Alma Adamoli

4 years ago

Response from developer

Hello Alma, Thank you for the valuable feedback and review. We are happy that you are enjoying the product and taking good advantage of it. Our goal is to see our customers satisfied with what we are offering them and reading your comments i thing we did just that. We would love to hear from you again. Thank you!

Nice

Good. But not perfect. Sometimes does not show last location reliably. But good enough to help keep stuff from being lost... Great concept.

Faatimah Brownsmith

4 years ago

Response from developer

Hi Faatimah, we appreciate your honesty and we thank you for the great review and feedback. As we can see we still a long way to go for improvement and to tell you frankly we will not achieve that goal without customers like you. Your voice have been heard and we promise to do our best to make this even better. Have a wonderful day.

Security!

Worth having to secure your phone..

Anareli Rennison

4 years ago

Effective

This app is very helpful in detecting lost phone.

Tanji Shrubb

4 years ago

Response from developer

Hi Tanji! We really appreciate you taking the time to share your rating with us. We look forward to do business with you again in the future. Have a great one!