I ordered fuel on the app, and like everyone else said, it crashed when the card payment went through. So I had ordered it via email, as a back up option
Woke up this morning to check how much I had in my account, and noticed I had been charged twice, since I had done a bank transfer on the Saturday because, if the app has crashed, you would think that you wouldn’t be charged, right?
Wrong!
So I was down £286, the day before rent was due. So you could imagine my frustration.
I called up, was very polite to the lady, and she got it sorted very quickly, and she said basically; “Look, the company that used to run our app for us has gone defunct. We recommend not using the app for placing orders.”
And I got a same day bank transfer for the refund, so that’s the panic over.
But yeah.
TLDR: Don’t use app, that app company went defunct, order via email or on telephone. App will charge your card when crashes.
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