Collectibles.com User Reviews

Collectibles.com: Scan + Value

Collectbase Inc.

Utilities

Social Networking

Reviews Summary

Positive highlights

🔍

This app hasComprehensive database of cards

💰

This app hasAccurate and timely pricing updates

🔍

This app hasEasy to add cards to personal collection

🔍

This app hasAbility to check card values and sales history

🔍

This app hasDirect links to shopping sites for cards

🔍

This app hasHelpful customer support

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This app hasConstantly improving and updating the app

🔍

This app hasUseful feature to track card performance across platforms

Negative highlights

🚫

This app hasLimited card scanning functionality

🚫

This app hasIssues with recognizing and adding certain cards

🚫

This app hasFrequent login issues and app crashes

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This app hasToo many features locked behind premium subscription

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This app hasLack of bulk delete or edit functions for collections

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This app hasInconsistent or inaccurate pricing data for some cards

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This app hasPoor communication from developers regarding issues

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This app hasFrustrating subscription cancellation process

Top reviews

Most RecentHighest RatedLowest Rated

Not worth it at all

Should be an ad supported app, nobody is paying to have an app tell you what you could find for free in a three second google search

RNE989

22 days ago

Bof

La plus part des cartes scanner ne sont pas les bonne et bcp d’introuvable même en les rentrant manuellement …

Kev1311!

a month ago

App not fit for purpose

Paid and upgraded to premium. App scan feature works only 10% of the time. Card price tracking does not work. Basic features like removal of followers unavailable.

Overall I personally regret paying for the upgrade to premium.

Lan9016

a month ago

Garbage

Save your $

Ipackbox

a month ago

Great Concept, Poor Execution

When I saw the advertisement for the app I got excited to finally find the value of sports cards that had eluded me for years. Unfortunately it doesn’t work quite like the app is advertised. Of the 14 sports cards/autographed memorabilia that I scanned it only correctly recognized and priced 2 of them. Most items it didn’t recognize at all and I had to guess at the info I was inputting was correct which completely defeats the purpose of the app. Other items it recognized as different versions of the same item or even correctly recognized, but gave no value. I am only using the initial free version, but the poor execution doesn’t give me any confidence that I’ll get better results by paying for it.

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Ffdave1

3 months ago

Ruined App

I signed up and liked what the app did so subscribed. Now they have updated it and taken all the good features out.
It is unusable now and not worth having.
Either fix it or refund my money.

Philander100

8 months ago

Wouldn’t be worth the trouble even if it were free.

This app and subscription are very poorly executed. If it were only the app, perhaps it would be possible to work out the bugs, buts it’s not just the app. The entire foundation of this relies on at least some ability to recognize cards which it cannot do reliably. For me, it found maybe 20%. Part of this issue may be due to the fact that the images were all out of focus if you were close enough to fit the card in the window. When I attempted to add them manually, nearly every single time, the set was not found in the search. It makes sense that they would have to build their database, but I shouldn’t have to pay to do that for them. All of these problems would have been found in a trial or free version which is probably why they force you to subscribe before you can even use the app. They got my $7.99. Hopefully they won’t get yours.

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IsThisNicknameTaken01

10 months ago

Response from developer

We're sorry to hear about your disappointing experience with our app and subscription model. We strive for accurate card recognition and are continuously working on enhancing our database and scanning technology. It's crucial for us to address these issues to provide a better experience. Regarding the subscription, we offer a free version aimed at giving users a chance to try out our features. We apologize if this wasn't clear or accessible for you. Your feedback is invaluable for our improvement, and we'd like to make this right. Please reach out to us at info@getcardbase.com to discuss how we can address your concerns. Thank you for giving us a try, and we hope to have the opportunity to improve your experience.

Poor support experience for new user

Update:
It took several emails and far too long in my opinion, but a recent update to the app fixed card scanning on my iPhone 15

I changed from 1 to 3 stars

The subscription price feels high especially when it took so long for support to actually acknowledge there was an issue, but once they stopped trying to pass blame, they did take action.

Overall communication still remained poor from support they did not reach out to me immediately when the new version was available.

After this experience I’m very reluctant to pay for this subscription to unlock more than 10 scans.

I really don’t trust what other issues there are.

I can not take a scan of one card. It shows the camera. I can see the card on screen but can’t advance to next step to add the card image.

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bja-9000

10 months ago

Response from developer

We're truly sorry to hear about your continued difficulty with the scanning feature and the frustration with our support response. It's clear we've not met your expectations, and for that, we apologize. We aim to provide helpful and effective support to all our users. Your feedback is crucial for us to improve. If you're willing, please reach out directly to a senior member of our team at info@getcardbase.com, and we'll ensure your issue receives the attention it deserves. We're committed to resolving this for you and improving our support process. Thank you for your patience and for giving us the opportunity to make this right.

Decent updated

When it works, it’s great. Card scanning won’t work for me. When you search and add cards several times it freezes up and I have to close out the the app. Now the app won’t let me sign back in. I get the wheel of death on the Gmail icon.

Update: the developers seem to have corrected some issues and are actively making changes to the app. They care. I’ll be using it more often now.

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Conservative Emu

10 months ago

Response from developer

We're sorry to hear about the difficulties you've experienced with the card scanning and signing back in. We're glad to inform you that the scanning issue has been resolved. If you're still facing challenges with the app freezing or logging in, please try restarting the app or your device. Should the problem persist, we encourage you to reach out directly to us at info@getcardbase.com. Our team is committed to ensuring a smooth and enjoyable experience for you, and we'll work diligently to resolve any issues you're encountering. Thank you for your patience and for bringing this to our attention.

Nice/Needs improvement

Nice app to keep track of everything you have and pricing..Tired of being logged out just to try to log back in and it doesn’t work. Scanning software needs improvement. Works maybe 20% of the time..other times it will bring up an entirely different sport..total color of card will be different. And that’s even trying to scan it several times at different angles and zoom variances. Just recently after I was able to log back in, now the camera doesn’t want to work..yes it has access. But after spending hours upon days scanning..not like I’m gonna start over with a different app.

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Big daddy3472

a year ago

Response from developer

We truly understand your frustration with the scanning and login issues, and we apologize for any inconvenience caused. It's important to us that your experience is smooth and enjoyable. Please know the scanning issue has been addressed. If you're still facing challenges or if there's anything else we can assist with, don't hesitate to reach out at info@getcardbase.com. We're here for you and appreciate your understanding as we continue to improve the app. Thank you for sticking with us.