Conversational Cloud

October 1, 2024

Analytics Integration UI Fixes Feedback Submission Integration

September 24, 2024

Numerous ui fixes

September 10, 2024

Improvements & Enhancements: Join Conversation Privilege: The "Join Conversation" option is now available only if the user has the Privileges . Private Messaging Restriction: Agents can now send private messages only if the feature is enabled for the account. Return to Queue Enhancements: The "Return to Queue" option is now available only if the conversation is not already in the queue. The "Return to Queue" option is now restricted to users with the privilege. Consumer Information: Tapping on the Conversation ID now copies it to the clipboard. Bearer Token Refresh: The system now periodically refreshes the bearer token to maintain session security. Conversation Filters: Privilege checks have been added to filters to ensure proper access control. Filters are now saved only after they have been applied. Conversation Status Filtering: The "All Conversations" filter now defaults to showing both Open and Closed conversation statuses. Bug Fixes: Toasts and Notifications: Missing toasts and notifications have been added. Scroll Down Button: The scroll-down button on the chat screen is now functional. Keyboard Issues: The keyboard no longer covers the send and attachment buttons. Pop-ups are no longer pushed up by the keyboard. The keyboard now closes after saving a note, and the input field is no longer focused automatically. Login & Password Fields: Caps lock is now disabled by default when starting to type in the login and password fields. Offline Mode: Resolved an issue where offline mode was triggering auto-logout unexpectedly. My Conversations Filter: Corrected the filtering in "My Conversations" to show only those conversations where the logged-in user is an Assigned Agent or Agent Manager, excluding those where the user's role is READER. UI and Accessibility: Resolved color issues on the Conversation page. Improved accessibility colors for the Light theme.

September 4, 2024

This new version of the app brings a complete redesign to all the features.

October 31, 2023

- Implemented Consumer message channel indicator in AgentApp - Implemented feature Sorting Page navigation widget - Implemented feature Permission to control Back to Queue - Implemented feature Takeover in AgentApp - Flurry added some more events and page views, corrected app version - Fixed Formatted text appears with HTML tags in the notifications and My Conversations List - Fixed PCI form : It should not be possible for joined Agent Manager to send secure forms - Fixed Landscape mode : click near the image opens the preview - Fixed Incorrect timestamp format in the notes (as in USA)

August 23, 2023

- Prevent Transfers within the same skill - Implememt image blur feature in AgentApp - Add more tracking events to AgentApp - Fixed Logging into the account as a Agent Manager, the All Conversations tab/section is not listing the Closed or Open conversations. - Fixed Accept Conversation : Showing blank conversation screen some time - Fixed some issues found during testing

February 2, 2023

- Now displaying full length video to agent submitted by consumer. - Fixed Push notification issue happening on some devices. - Fixed tapping push notification not opening relevant conversation - Fixed Conversation Page Action Menu (3 dots) are not visible (only on ios 16) - Fixed Twitter Conversation: Missing Character count wheel and Character error Message issue - Fixed Blank screen when trying to join conversation. Also, no "Join conversation" option in action Menu - Fixed ipad crash while opening filters on my/all conversations - Fixed WhatsApp conversation not showing WhatsApp icon in conversation list - Fixed Crash in My Conversation List Long press - Fixed some more crash situations - Fixed Missing "Pending survey" conversation dialog in case exists at least one required question in survey and conv is about to be transferred - Fixed All conversation : If conversations list contains more than 50 conversations automatically load next 50 when scrolling down in list is not working

May 22, 2022

- Improved UI with tabs on phone - User Manager available on phone, not just tablet - Manager Workspace with Queue Summary - Manager Workspace: Online agent status - Manager Workspace: Conversations - Manager Workspace: Activity Summary - Message drafts are saved if agent switched to another conversation before sending - All Conversation filters: Agent Survey attributes - Component and framework updates (no visible end user changes) - Bug 407 fix: app sometimes crashes when checking for correct bearer token - Bug 408 fix : app crashes when user opened filter but then immediately pressed back button

October 27, 2021

- Files in predefined content - Agent Survey widget - Click to call

September 30, 2021

- Japanese localization - Ringing conversations now play sound on tablets - Added Page Navigation Widget - Added Page SDEs