Optii

September 7, 2024

This update addresses bug fixes related to job due dates and the editing of a job and marking the status as “done” would previously remove the location and department.

September 5, 2024

Optii Release Notes - September 4th, 2024 - Version 3.13.0 In this month’s release, we’re bringing you updated looks to a few existing features plus an exciting early adopter opportunity. Read this month’s release notes below to learn more about the following topics: -Chat Assist - Early Adopter Release -Job Detail View Update -Floor Plan Redesign -Chat Assist - Early Adopter Release Chat Assist is Optii’s latest intelligent feature. It automatically detects job-related conversations in our Chat product and suggests creating the job to ensure nothing gets missed or misses out on being traceable. Accountability: Chat Assist captures and suggests jobs in real-time, ensuring that no jobs slip through the cracks. This makes it easier to monitor who did what and when, without interrupting the natural flow of communication. Automatic Job Creation: Chat Assist leverages natural language AI processing to detect when a conversation might be related to a job and suggests adding one. Once Chat Assist detects a potential job, it prompts the user with an option to “Add Job,” instantly mapping it to the relevant job type, location, action, and job item, as well as assigning department and role. Reduces Manual Effort: By automating the job creation process, Chat Assist saves valuable time, allowing staff to focus on their tasks without needing to leave the Chat interface. This not only streamlines operations but also ensures that every job is accurately captured and tracked. Functionality:Chat Assist is built around key components that help it understand and know when to suggest jobs: -Action: The type of task, such as Repair, Deliver, Clean, or Inspect. -Job Items: Specific items related to the job, like Towel, Toothbrush, or Shower Head. -Locations: The location where the job needs to be performed, such as Floor 3, Room 101, or Room 203. -Interested in Joining the Early Adopter Program? If you’d like to be part of our Early Adopter Program and experience the benefits of Chat Assist firsthand, please reach out to our Customer Success team to get enrolled. We look forward to helping you optimize your operations with this innovative feature! :mag_right: Job Detail View Update -Job Detail View Update We are excited to introduce the new look for our Job Detail view. This view has been inspired by the existing view but has been enhanced to accommodate the upcoming display of PMS data. To view the new Job Detail view, select a job card from either the Job Status page or Project Job Cycle page and you will see our new updates: All key details of the job are condensed at the top of the view Icons are prioritized at the top of the view Access and add photos and attachments more easily Click the grey box containing the location name to access the Location Detail View

August 7, 2024

Release Notes 3.12.0, Week of August 6th, 2024 In this month’s release notes, we are excited to share several new features coming to you. Keep reading to learn more about the following: -Start Time - A new option for Repeating and Project Jobs. Allows you to manage the time a job will be added to Optii’s Job Status Board -Enhanced Activity Log - Our new activity log is now available in the Location Detail View -Introducing the Preventative Maintenance Progress Report -Early Adoption for Optii X Opera Cloud OHIP Integration -Infor Integration Enhancement -Start Time Projects and Repeating Jobs With “Start Time,” your operations can be even more streamlined for both repeating jobs or project jobs. This feature brings a new level of precision and efficiency to your operations, giving you the flexibility to dictate exactly when jobs should begin, enhancing control and visibility in your operations. Here’s how it enhances your workflow: -Visibility: Customize when jobs appear on the job status page, ensuring they are displayed at the optimal time when your team can take appropriate action.. -Organization: Streamline the status page by showing only the necessary jobs at the right moments, keeping your workflow clean and focused. -Control: Align job start times with your business needs, staffing levels, and workload. Gain complete control over when tasks are initiated and completed. -Location Activity Logs The location Activity Log is designed to keep you fully informed about everything happening in each location, from rooms to common areas. The activity log captures all relevant events, providing a comprehensive view of the activities and updates related to each location. -Detailed tracking -Enhanced visibility -Centralized place for all location logs -Opera Cloud OHIP: Early Adopter Integration With the release of Optii version 3.12.0, we are introducing our Opera Cloud OHIP integration with the Optii Platform for key early adopters! With this integration, properties can view Opera Cloud PMS information in the Optii Platform. This information will include room status, guest reservation information, out of order information, and more. Please contact our Customer Success Team if your property would like to be amongst the first to leverage this new integration! -Infor Integration: Out of Order Support Optii’s May 2024 release introduced our new integration with Infor HMS. Following June’s addition of room status, we now also provide out of order information! To access this information, access the Location Detail view to see the Out of Order section adjacent to the Room Status. When a room location is actively out of order or service, you will see the details of the out of order period listed here. Enhancements -Deleted project jobs will no longer count toward your overall project completion percentage. -When reading older Chat messages, you will no longer be automatically taken to the newest messages when received to help you better follow the conversation. -Take and Start - Users can now see the ‘Take and Start’ option for jobs that are already assigned to a team member. -When adding or editing jobs, you can now see the priority icon in the dropdown menu. Bug Fixes: -Addressed the search issue on the Job Status page. Use this search to find jobs by Job ID, job action, job item, assignee, priority, and location. -Addressed an issue where job target times were not manually configured. What if I have questions about all of this? Your Optii Success Manager is awaiting your call—ask as many questions as you would like! Call on: +1 855 398 1447 if you are located in North America, or +852 3008 0288 if you are located in Asia, or +44 20 3037 8851 if you are located in Europe, or +61 7 5292 5166 from Australia/New Zealand. If you prefer to email, reach us at help@optiisolutions.com.

June 20, 2024

Release Notes 3.11.0, Week of June 17, 2024 Welcome to the June release notes for Optii! We are excited to introduce a range of new features and enhancements. Read on to learn more about the highlights for this month! -Auto-Assignment Projects -Numeric Task Notifications -Infor Integration: Room Status Support -Auto-Assignment of Projects We are excited to announce the release of Auto-Assignment for Projects, designed to streamline any property project management processes. This enhancement allows for the automatic assignment of project jobs based on daily, weekly, monthly, and yearly cycles. Jobs are evenly distributed across team members, ensuring balanced workloads and efficient resource utilization. Auto-assignments starts on the project’s scheduled start date and continue throughout its lifecycle until all jobs have been Auto-assigned. -Numeric Task Notifications Stay on top of critical inventory, quantities dispensed, parts, and more by using Optii’s numeric task types and their notifications. With this release, Optii will enhance its numeric notifications to support alerts. This means when you attach a notification, similar to the temperature notification trigger, Optii will automatically send a mobile notification or email, informing you that a team member entered a number outside of the configured acceptable range. Whether you want to ensure the number of toiletries, towels used, mini-bar items consumed or dispensed, or filters replaced per floor, you will be in the loop right away. -Infor Integration: Room Status Support In Optii’s May 2024 release, we introduced our new integration with Infor HMS. This month, we have expanded the integration to include the display of room status in Optii! With this status now displayed in Optii, team members can be knowledgeable about the status of a room before assigning or beginning a job. The room status is now visible in the location detail and project job card views, with more features coming soon! Location Detail View: To view the room status on the location detail view, simply select a job from anywhere in Optii and then click on the location name. In this view, you will now see the room status for room locations. Team members can easily jump to the location detail view for jobs for room locations to see guest details and room status, before starting a job. *Note: The role level permission for Location Detail is necessary to access this view. Project Job Cards: To view the room status on a project job card, navigate to a project cycle that contains jobs for room locations. Each job card for room locations now shows the occupancy and housekeeping status from Infor, directly on the card. With this feature, Project users can assign jobs with confidence, knowing if rooms are available for PM, filter replacement, inspections, and other project priorities for your property! Tip: Hover over the room status to view the long form of the status. -Other Improvements and Bug Fixes Enhancements The edit view of previously saved repeating jobs has been updated. The new version of this edit form mirrors the changes to our Add Job form, included in April’s release. Access this new view by navigating to Jobs and selecting ‘View: Repeating Jobs’ and choosing to edit a repeating template. Bug Fixes: -Fixed the issue where users on mobile devices could not consistently access Chat channels. -Editing a job will no longer remove the previously saved job status. Please note that Optii Platform, including Optii Housekeeping, now supports: Apple iOS version 15 and above What if I have questions about all of this? Your Optii Success Manager is awaiting your call—ask as many questions as you would like! Call on: +1 855 398 1447 if you are located in North America, or +852 3008 0288 if you are located in Asia, or +44 20 3037 8851 if you are located in Europe, or +61 7 5292 5166 from Australia/New Zealand. If you prefer to email, reach us at help@optiisolutions.com.

June 3, 2024

This release version addressed a bug where the job form and a few other labels would not be translated to the user’s preferred language.

May 29, 2024

Release Notes 3.10.0, Week of May 27, 2024 In this edition of Optii release notes, we are pleased to share several new features and enhancements. Please continue reading to discover the highlights for this month! -Chat In-Line Translation Update We are excited to announce a new enhancement to Optii’s in-line translation Chat solution: the ability to view original messages alongside their translations. This new feature builds on our existing auto-translation capabilities, offering a more seamless and transparent communication experience. By allowing users to toggle between the original message and its translated version, we aim to further break down language barriers and improve operational efficiency. -Better Understanding: Team members can see the original message to make sure the translation is accurate, helping everyone understand each other better. -Easier Communication: Makes it simpler for team members who speak different languages to communicate effectively and work together smoothly. -Helpful for Learning: New team members and those learning a new language can compare translations with the original message, making it easier to pick up new words and phrases. Other Improvements and Bug Fixes -Enhancements Users can now remove previously saved jobs. Select the job, navigate to the edit view, and take advantage of this new feature. Please note, users must have the permission, ‘View All Jobs by Status’ to edit jobs. Bug Fixes: -Job actions are again translated to the user’s preferred language -Fixed an issue where certain users were unable to send Chat messages -Removed the flickering of screen when uploading or viewing jobs with multiple attachments Improved visibility of the team member list when editing jobs on certain mobile devices Please note that Optii Platform, including Optii Housekeeping, now supports: Apple iOS version 15 and above What if I have questions about all of this? Your Optii Success Manager is awaiting your call—ask as many questions as you would like! Call on: +1 855 398 1447 if you are located in North America, or +852 3008 0288 if you are located in Asia, or +44 20 3037 8851 if you are located in Europe, or +61 7 5292 5166 from Australia/New Zealand. If you prefer to email, reach us at help@optiisolutions.com.

April 30, 2024

Release Notes 3.9.0, Week of April 29, 2024 We are excited to announce our upcoming release and here is everything you need to know for Optii version 3.9.0. This release includes a number of new features and enhancements. Let's dive in and explore the highlights of this release in more detail. -Quantify job items -Support for more than one job item per job -Enhancements when adding and editing a job -Notifications Enhancements -Temperature Task Notifications -Sound Alert Settings Quantify Job Items on a job -Effortless Input: Quickly specify exact item counts directly in the job form. -Enhanced Accuracy: Reduce errors with clear communication of specific needs for both guest & internal requests. -Simple Adjustments: Easily increase or decrease quantities with a single click, starting from one. Supporting Multiple Job Items -Multiple Item Addition: Easily add various types of job items to a single job through the new “Add Item” option. Whether it's towels, soap, or light bulbs, you can include it all in one go. -Enhanced Job Accuracy: Accurately capture the complexity of guest requests or service needs in a single job entry, ensuring that all details are included and nothing gets missed. -Flexible Item Management: Added flexibility to delete any job item beyond the first, allowing for adjustments as needed without starting over. Additional Notifications (Project/Tasks Notifications) Temperature Task Notifications -Customizable Alerts: Set specific temperature ranges via a user-friendly "bell" icon on the checklist interface. Whether you’re ensuring boilers are at safe operating temperatures or pools are guest-ready, you can define exact parameters for alerts. -Flexible Notification Settings: Choose to receive alerts through email or push notifications, ensuring you receive critical updates in the most convenient format. -Targeted Notifications: Configure alerts to notify specific hotel roles, ensuring that the right team members are informed and can take immediate action. iOS Sound Alerts Customization Great news for iOS users! You can now customize your Optii notifications with a selection of alerts and ringtones directly from your Optii profile. This feature allows you to personalize the sound for all notifications, whether they're chat messages or job-related alerts like assignments or escalations. Choose from a variety of shorter alert tones or longer ring tones to match your needs and those of your property. This enhancement ensures that every notification is heard loud and clear, helping maintain crucial awareness and responsiveness across all hotel operations, ultimately boosting operational efficiency and guest satisfaction. Other Improvements and Bug fixes Enhancements - Project Deletion: You’ll now be able to delete projects regardless of whether a job has been assigned or not. Please note all jobs for the project must be in a not started or on hold status in order to delete. -Suggested Due Time: Improved our Suggested Due Time model to provide an even more accurate estimate for jobs due time -Temperature Task Type: We can now support negative inputs Addressed an issue where the activity log was missing the username of the person who added the job The Deselect All option on Floor Plan is now working Addressed an issue with repeating jobs where notifications were not being triggered in the correct monthly cadence What if I have questions about all of this? Your Optii Success Manager is awaiting your call—ask as many questions as possible! Call on: +1 855 398 1447 if you are located in North America, or +852 3008 0288 if you are located in Asia, or +44 20 3037 8851 if you are located in Europe, or +61 7 5292 5166 from Australia/New Zealand. If you prefer to email, reach us at help@optiisolutions.com.

February 22, 2024

This update addresses a bug fix for an issue causing problems with the email invitation flow.

February 1, 2024

Release Notes 3.8.0, Week of January 31, 2024 The latest release of Optii, version 3.8.0, brings in new operational enhancements and initiatives to assist properties in improving their efficiency, staying informed, and increasing guest satisfaction. With a focus on expanding integrations, service solutions, preventive maintenance tools, and reporting, Optii aims to make your operations even better. This release promises to be the first of many exciting updates in 2024. -Suggested Due Time -Optii Service x Tapendium Integration -Projects Optimized for Mobile -Location Detail Enhancements -Job Assets Export -Suggested Due Time In a major enhancement to Optii Service, we now offer a suggested due time based on our machine learning model. By utilizing Wait Time with Duration, this feature and model calculate the overall Response Time. This initiative should substantially improve any property's operational efficiency, guest services and experiences. In a major enhancement to Optii Service, we now offer a suggested due time based on our machine-learning solution. -Optii Service Integration with Tapendium We are excited to announce our new integration between Optii Service and Tapendium, designed to enhance guest experiences and optimize staff efficiency. With this integration, guests can easily request services from the convenience of Tapendium’s in-room tablets. This feature eliminates the need for guests to call the front desk, reducing wait times and increasing satisfaction. At the same time, staff members can receive job requests in Optii Service, update the job, and ensure that services are delivered promptly and effectively. This integration is a significant step forward in our mission to provide innovative solutions that improve property operations and enhance guest experiences. Projects Mobile Optimization -Project Management: Easily create a project, assign jobs, and perform tasks directly from the Projects module. -Mobile Friendliness: Enjoy the same familiar interface with an optimized mobile user experience. -Real-Time Updates: Access and review your project progress and completion percentages in real time -Location Detail View - View Current Jobs The Location Detail view now enables users to view a location's jobs in a single, easy-to-use interface. With this enhancement, users can quickly see all jobs for a location that are in 'Not Started', 'In Progress', or 'On Hold' status, plus all 'Done' jobs for today. Other Improvements and Bug Fixes -Enhancements Access asset information directly from the job. Now, when an asset is associated with a job, you'll be able to access all the asset-level information, such as a manual guide, warranty information, purchase details, and more -Bug Fixes Issue with not being able to see the entire task on the dropdown task type Instances with activity logs not displaying in the correct sorting What if I have questions about all of this? Your Optii Success Manager is awaiting your call—ask as many questions as possible! Call on: +1 855 398 1447 if you are located in North America, or +852 3008 0288 if you are located in Asia, or +44 20 3037 8851 if you are located in Europe, or +61 7 5292 5166 from Australia/New Zealand. If you prefer to email, reach us at help@optiisolutions.com.

December 13, 2023

Release Notes 3.7.0, Week of December 12, 2023 We are pleased to announce the release of Optii Version 3.7.0, marking the final update of 2023. This new version brings a series of advantageous enhancements for Service, Projects, Reports, partner integrations, and more. The new features are aimed at providing a more tailored and insightful experience within Optii. Learn more about these features below: -Asset Management Enhancements -Instant Notifications -Open API enhancement for Optii Partner integrations Asset Management Enhancements Optii will now store purchase information, asset life, vendor information, and warranty details, providing you with a quick and consolidated way to access this information for a better assessment of any service needed for your assets. -Purchase Attributes: Optii now allows you to store and view detailed purchase information, eliminating the need to sift through old purchase orders. Whether these documents are stored electronically or in physical files, Optii serves as a one-stop repository for all purchase-related data. -Vendor Attributes: Streamlined Vendor Information Access, like phone number, website and more. Easily access vendor details within Optii. This feature simplifies the process of reaching out to vendors for maintenance, warranty claims, or additional purchases, thereby enhancing the efficiency of communication and operational workflows -Warranty Attributes: With warranty details readily accessible in Optii, you can quickly determine if an asset is under warranty or outside, ensuring that repairs and replacement parts are never out of pocket unnecessarily. This not only saves costs but also streamlines the process of warranty management, all in once centralized place. -Instant Notifications With this latest update, users can now receive instant notifications (0, 1, and 2 minutes), ensuring that everyone on your team is immediately informed about job status changes. This real-time update feature is designed to increase efficiency and responsiveness, making sure that tasks like job creation, putting jobs on hold, or marking them as complete are communicated instantly. This immediate flow of information is invaluable in maintaining a smooth and efficient operation, benefiting various roles within your team. -Open API Enhancement for External Integration Partners With this release, we bring to you another enhancement for our Open API integration. Partner systems integrated with Optii Service can now view and send a Due-By time for jobs. With this enhancement, guests making their requests in external systems can select a time at which they would like their request completed. In the example below, the guest has requested to have their bath towels delivered by 7:00 pm. For partner systems that do not enable guests to request a specific time or for jobs for which the guest does not specify a time, Optii will add the job using the default time setup in your property’s configuration, as seen below. -Other Improvements and Bug Fixes Enlarged Checklist Window -Bugs Addressed an issue where job notes were not being displayed in chronological order Addressed an issue where email notifications did not support special characters Addressed an issue where job item assignments were being duplicated at the time of creation What if I have questions about all of this? Your Optii Success Manager is awaiting your call—ask as many questions as possible! Call on: +1 855 398 1447 if you are located in North America, or +852 3008 0288 if you are located in Asia, or +44 20 3037 8851 if you are located in Europe, or +61 7 5292 5166 from Australia/New Zealand. If you prefer to email, reach us at help@optiisolutions.com.