Leave a Review Cuddle
Partner can’t participate
My partner is paired with me and I have a paid subscription but he is not able to participate without also paying a subscription on his end. That is not the way the subscription is supposed to work. We have emailed the app developers but haven’t heard back.bjknight93
Developer Response
We're truly sorry for the inconvenience and the delayed response. We've fixed the issue with shared subscriptions and have reached out to your partner with the details. Please check the app again to enjoy the premium features together. If there's anything else we can assist with, feel free to contact us. Thank you for your patience and for choosing our app. Best regards, Cuddle, Customer Support TeamVery repetitive
My husband and I got this app with high expectations. The first few weeks were fantastic! However, over time, the questions were being repeated, the wording was sometimes confusing, wrong year was used and other issues that made it not worth the $50 for a year.Abbey.Teague
Developer Response
Hi Abbey, We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. It's wonderful to know you both had a great start with our app, and we're committed to ensuring that positive experience continues throughout. We're actively working on expanding and refreshing our content to prevent repetition and are reviewing our content for clarity and accuracy, including the date issues you mentioned. Your feedback is invaluable in helping us improve. We'd love the opportunity to make this right for you and restore the value you saw in us initially. Thank you for your patience and for giving us the chance to improve your experience. Best regards, Cuddle, Customer Support TeamNot good
Seemed ok at first then stopped working after 2 days. App doesn’t load, crashes and has many bugs. My partner also couldn’t sync to my profile so it made the app useless when it did decide to load. Didn’t make it past the 7 day free trial sadly. On to the next.ShannCris
Developer Response
Hi ShannCris, We're genuinely sorry to hear about the challenges you faced with our app, and we appreciate you bringing them to our attention. Our team is committed to enhancing user experience, and your feedback is crucial in helping us achieve that goal. We're actively working on resolving the issues you've mentioned, including the app crashes and syncing problems. Our aim is to provide a seamless and enjoyable experience for our users, and we're taking immediate steps to address these technical glitches. If you're willing, we'd appreciate more specific details about the problems you encountered. Please feel free to reply to this email or reach out to our support team at support@cuddle.health. Your insights are invaluable in helping us improve. Once again, we apologize for any frustration caused, and we're committed to making things right for you. Thank you for your understanding. Best regards, Cuddle, Customer Support Team