Product Information Assistant

Product Information Assistant

Virtual Assistant

Free
Click to generate a QR code for easy access to the app on the App Store
Rating summary

Details about Product Information Assistant

  • Released
  • Updated
  • iOS Version
  • Age Rating
  • Size
  • Devices
  • Languages

Developer of Product Information Assistant

Product Information Assistant screenshot #1 for iPhone
Product Information Assistant screenshot #2 for iPhone
Product Information Assistant screenshot #3 for iPhone
Product Information Assistant screenshot #4 for iPhone
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Version History of Product Information Assistant

2.8.0

November 30, 2023

• Answers from 3GPP specifications (available to Ericsson personnel only) • Bug fixes

2.6.18

July 17, 2023

• Added In-app PIA tour to showcase available features. • Introducing the option to enable/disable text-to-speech in the Instructions view. • Various bug fixes and UI improvements for enhanced user experience.

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2.6.7

April 6, 2023

This release contains the following new features: • Knowledge extended to Optical Fronthaul Products • Improved UI for step-by-step instruction • Possibility to provide response feedback • Bug fixes

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2.5.4(56)

January 2, 2023

• Improved Help in app • 3D models and user guides for Ericsson Antenna products added to assistant’s knowledge • Possibility to reset the conversation • Assistant can answer questions related to Occupational Health and Safety • Bug fixes

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2.1.0(45)

October 28, 2022

• Ericsson employees and consultant no longer need to apply for access to the assistant • Support for 3D models of Ericsson products • User can easily toggle between translated response and original English version • New setting for muting the assistant • Assistant can answer questions about integration, backup& restore, SW upgrade health check and license handling of Baseband Radio node • Bug fixes

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2.0.1(35)

September 9, 2022

• New UI for better user experience. • Introducing QR code support, get product information via scanning QR code available on hardware. • Multiple language Support: user can talk with the assistant in different languages. • Extended support for product technical data. • Provide answers related to Ericsson Antenna System portfolio knowledge. • The assistant now provides connections to the Portfolio & Commerce portal. • The assistant has improved its capability to have a conversation with the user and understand the intent of the user’s question.

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1.4.7(26)

April 4, 2022

- New user interface for better user experience. - Multiple language Support: user can talk with the assistant in different languages. - Support for 3D model visualisation within the app. User can ask for example: "show me 3D model for Radio 2217".

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1.3.3

September 23, 2021

1. General improvement 2. Bug fixes

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1.3.1

September 13, 2021

1. General improvement 2. Bug fixes

1.3.0

August 19, 2021

• All users now have to request access specifically to the Ericsson Product Information Assistant. • Different users will have access to different information based on their user's profile. • The assistant has improved its capability to have a conversation. • The assistant now returns up to 5 best hit documents whenever applicable. • You can now ask the assistant for videos on how to install products, for example “Video to install radio 4417”

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Price History of Product Information Assistant

Description of Product Information Assistant

Powered by state-of-the-art artificial intelligence, Ericsson Product Information Assistant answers questions about Ericsson Radio System hardware products. For example how to install a hardware unit, what tools to bring to site or what dimensions a unit has. For example questions ask the assistant "Help me" or "What questions can I ask?" How to request Access • Ericsson employees and consultants having signum starting with "E..."request access in My Support & Services (link to access request) • Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services (link to access request) • Customer users request access on Extranet support page.
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Product Information Assistant: FAQ

Can Product Information Assistant be used on iPad devices?

Yes, Product Information Assistant can be used on iPad devices.

Who released the Product Information Assistant app?

The Product Information Assistant app was launched by Telefonaktiebolaget LM Ericsson.

What minimum version of iOS does Product Information Assistant need?

Product Information Assistant currently supports iOS 15.6 or later.

What do users think of the Product Information Assistant app?

No ratings have been provided for the Product Information Assistant app so far.

What category of app is Product Information Assistant?

The Product Information Assistant App Relates To The Business Genre.

Which version of Product Information Assistant is the latest one?

2.8.0 is the newest version of Product Information Assistant.

What date was the latest Product Information Assistant update?

December 1, 2024 is the exact date of the latest Product Information Assistant update.

What was the Product Information Assistant release date?

The Product Information Assistant app became available to the public on February 5, 2023.

What age is Product Information Assistant suitable for?

Telefonaktiebolaget LM Ericsson: The Product Information Assistant app is child-friendly.

What are the languages offered by the Product Information Assistant app?

Product Information Assistant can be used in English.

Is Product Information Assistant accessible through Apple Arcade's subscription model?

Unfortunately, Product Information Assistant is not on Apple Arcade.

Does Product Information Assistant allow for in-app purchases?

No, Product Information Assistant does not allow for in-app purchases.

Is Product Information Assistant specifically engineered for Apple Vision Pro compatibility?

Sorry, Product Information Assistant is not specifically engineered for compatibility with Apple Vision Pro.

Does Product Information Assistant display any ads?

No, Product Information Assistant does not display any ads.

Alternatives to Product Information Assistant

More Applications by Telefonaktiebolaget LM Ericsson