App stuck
The app is stuck on the tutorial video
Appalling Frustrating fan- unfriendly app
This app is one of the worst I have ever used. Worked ok until they updated the app which then did not work on my phone as my operating system not new enough and could not update the app - this effectively forces purchase of a new phone which some fans may struggle to pay for and discriminates against maturer fans and those who do not want to change phone or buy a new one. Shamefull of WRU to let this happen.
WRU should give option of emailed tickets which can still be personalised and q-codes ( and brought up on any level mobile phone)
WRU should give option of emailed tickets which can still be personalised and q-codes ( and brought up on any level mobile phone)
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Can’t view tickets
When you buy tickets via your WRU account, the tickets do not show in ‘my tickets’. Luckily I have kept the electronic receipts. When I searched ‘why can’t I see my purchased tickets’ in the app help, it yielded 0 results
Rubbish app
Doesn’t work
Aggrieved customer
I have purchased a ticket which has been acknowledged but there is no email confirmation and no ticket showing. It is pathetic
Useless
The app won’t send a confirmation email and I’ve had no luck contacting the email address provided. I have two tickets booked and it looks like they’ll go to waste. Absolute disaster.
Rubbish
An absolute nightmare trying to get tickets through this app. Typical WRU, they think everything is great, but behind the scenes it’s falling apart.
Excellent
The app does exactly what it’s supposed to, those complaining about tickets not being seen in the app really should read the instructions and understand the timelines.
This app has not failed me once am I have had well
Over 50 purchases. Excellent app
Warning - Do not screen shot ticket for a memento. The app identifies it and flashes a warning continuously (although you can still use)
This app has not failed me once am I have had well
Over 50 purchases. Excellent app
Warning - Do not screen shot ticket for a memento. The app identifies it and flashes a warning continuously (although you can still use)
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Where are my tickets?
Bought tickets yesterday, installed the app, money taken from my bank account but no tickets have appeared. I’m all for using app’s and online services if they work! How do you contact anyone regarding this?
Don’t panic! Tickets aren’t supposed to appear straightwaway.
It’s not clear from the ticketing process or the app, but I contacted the stadium and tickets aren’t released until 4 weeks before the match.
It’d be good if they made that clearer.
It’d be good if they made that clearer.
