Elica Connect User Reviews

Elica Connect

Elica SpA

Utilities

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Snap does not connect to cloud

The Snap air balancer does not connect to the cloud. Tried 10 times and nothing. The app needs some serious work

wilfy23

a year ago

Unable to enter password

When connecting snap to wifi - can enter ssid but password box is not editable so cannot join to my main house wifi. ios 15.79

Stuntman__77

a year ago

Response from developer

Dear customer, please contact technical support in the UK: +44.(0)1252.351111 - service@drcookerhoods.co.uk. Best regards

Can’t connect

Unlike the previous reviewer, I did manage to create an account, but got no further. To connect to the hood, you need a QR code which is on some leaflet I haven’t got. It is also supposed to be inside the “product”, underneath the grease filter. It isn’t. There’s a label but no code. Maybe it’s in the housing of the remote motor, outside the house on the wall. I’m not taking that apart to find out! 15 minutes of my life wasted that I won’t get back.

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brisbaneroad

2 years ago

Response from developer

Dear Customer, if your appliance does not have a QRcode inside, it most likely does not have a Connectivity function. Not all models can be connected to the app elica Connect. If you would like to know if your model is compatible, please contact us at these references and our experts will give you an answer: +44.(0)1252.351111 \ service@drcookerhoods.co.uk. Best regards

My cooker hood is not listed

Trying to add my cooker hood - it’s not listed!!!!

Redryzie

2 years ago

Response from developer

Dear Redryzie, are you sure that the model you have is equipped with a connectivity function? For more details, please contact the service provider in your market at the following link: https://www.elica.com/GB-en/service-partner Best regards

James Paris

The app doesn’t let you create an account fault with app

ii B4MBii3 x

3 years ago

Response from developer

Thank you for your feedback, we are sorry for your report. We invite you to contact us at the following link: https://www.elica.com/GB-en/technical-assistance. Best regards

useless

useless, iphone 8+. Forces you to have an account (why?) but after putting in your name and country there is no continue button so cannot proceed

Air54

3 years ago

Response from developer

Thank you for your feedback, we are sorry for your report. We invite you to contact us at the following link: https://www.elica.com/GB-en/technical-assistance. Best regards

Account creation

You need to have an account (and be signed in) to use the app, but the create account function doesn’t work. You enter your forename, surname and country but there’s no way to progress.

AppUser84628193636

3 years ago

Response from developer

Thank you for your feedback, we are sorry for your report. We invite you to contact us at the following link: https://www.elica.com/GB-en/technical-assistance. Best regards