Update Issues
Downloaded game - opened game - game shows that there’s an update you need to perform with a link that takes you back to the AppStore where the only option is to open the app which takes you back to the screen requesting an update. Stupid and endless loop where you can’t play the gameDeveloper Response
[HAEGIN] Hello! We're sorry to hear that you may have been unable to update the game due to a potential issue with the App Store. Please follow the steps below: 1. If the update button in the App Store is inactive, scroll down the screen to refresh. 2. Go to the 'Account' page in the App Store → Refresh and retrieve the app update information. If you still have questions or concerns about the game, please send us an inquiry through support@legendsderby.zendesk.com.Lost account
When I did the latest update on 9-12 I was locked out of my original account. Lost 6 months of gameplay and effort. How can this be recovered?Developer Response
[HAEGIN] Hello! Thank you for the review. If you could send us an inquiry through support@legendsderby.zendesk.com, we’d be happy to help you out as best as we can!Tells me to Update but there’s no option to!
So I downloaded this game and the very first time I opened it to play, it started to load but quickly stopped and prompted me to update to the newest version. So I clicked the update button and it brings me here to the App Store and literally nowhere is there an option or a way to update. I’ve literally searched everywhere and even tried to go to my updates on the App Store like the game instructed and still there’s absolutely no way to update the game. PLEASE HELP!!!! I would very much like to play the game. Any help would be greatly appreciated. Will raise my rating if the problem gets fixed.Developer Response
[HAEGIN] Hello! We're sorry to hear that you may have been unable to update the game due to a potential issue with the App Store. Please follow the steps below: 1. If the update button in the App Store is inactive, scroll down the screen to refresh. 2. Go to the 'Account' page in the App Store → Refresh and retrieve the app update information. If you still have questions or concerns about the game, please send us an inquiry through support@legendsderby.zendesk.com.