Needs work
Will not upload photos in background. Pretty important if you like to get things done in a timely manner. Photos will stop uploading if you aren’t on the upload screen.
Catch up with your competitors
I had no intention of giving a review or agreeing with the 1 star rating you have till I tried one of your competitors apps. They’re a decade ahead of you even though you started yours long before they did. You make what would be a great job into a semi decent one to have.
Terrible.
The main problem is that it crashes almost every photo I take. Then when I just use my camera and try to move the selected photos from my camera roll into field assist, the photos are scrambled so therefore is unusable. The app is garbage.
Crap
Allstate should be ashamed to continue to use this app!
It wasn’t put together by anyone that has ever been in the field does not flow correctly and does not work!
Constantly having issues with it where it does not retain photos or information or logs you out in the middle of an inspection!
Any company using this app needs to drop it immediately!
It wasn’t put together by anyone that has ever been in the field does not flow correctly and does not work!
Constantly having issues with it where it does not retain photos or information or logs you out in the middle of an inspection!
Any company using this app needs to drop it immediately!
Show less
Good idea, poor execution
Agreeing with all of the other reviews here.
Poor functionality. Straight up doesn’t work. All photos “uploaded,” but still won’t let you complete inspections.
Here are some consistent issues (AFTER THE UPDATE).
After uploading photos, you’re unable to use the roof drop-down menu unless you force close the app, which risks you losing information.
Signs you out randomly.
Doesn’t let you open jobs on your job list, crashes, and takes you to the sign in page after just having signed in.
I sincerely hope Allstate has an out with this developer. The app has made our jobs harder by multiples, and do we get paid for our time wasted on the app? ‘Course not.
Poor functionality. Straight up doesn’t work. All photos “uploaded,” but still won’t let you complete inspections.
Here are some consistent issues (AFTER THE UPDATE).
After uploading photos, you’re unable to use the roof drop-down menu unless you force close the app, which risks you losing information.
Signs you out randomly.
Doesn’t let you open jobs on your job list, crashes, and takes you to the sign in page after just having signed in.
I sincerely hope Allstate has an out with this developer. The app has made our jobs harder by multiples, and do we get paid for our time wasted on the app? ‘Course not.
Show less
This app is garbage
Expected to drop at least 20 to 30 photos for no reason. Be willing to open and close this app 5 to 6 times before you get to work. The unexpectedly kicked out often.
Trying to use this app for work is like trying to shave with a cheese grater.
I’ve never used an app with more issues than FieldAssist. You can expect crashing every few photos you take and deleting entire inspections for no reason, but that’s just if you can even get the job to open. Anytime I get to a property for an inspection, I spend the first 20 minutes opening and closing the app, logging out and powering my phone off an on again, or sitting on the support line with people who have clearly never used the app before. Anytime you call the support line they’ll ask if you have a wifi connection. Why would I have wifi on a roof? It’s clear the developers have never actually set foot on a roof, or gone through an inspection. Rather than fixing the pre existing issues, they continue to add new useless features, and with each update the bugs get worse. So far there’s no sign of the developers making any changes anytime soon, therefore screwing over the inspectors trying to do their jobs, screwing over adjusters because necessary photos constantly get deleted, and homeowners are getting screwed over because valuable documentation is getting lost. The complete lack of effort to fix the app, and lack of communication is ridiculous and embarrassing.
Show less
App doesn’t work
This app doesn’t function how it is intended to. It deletes photos, constantly crashes, doesn’t show all of the necessary tabs when you do finally get it to open. It’s just an all around bad app. The support team is good and they are always polite and that is the only good thing about the app. For the last week the app has been essentially useless and is costing me and many others valuable time. Please please please fix your app so that we can atleast open it up and process an inspection in a reasonable amount of time.
Show less
Worst app I’ve ever used
This is the most un efficient app ever created. Whoever developed this most likely never passed high school. App constantly crashes. It is set up to take you the most time ever to complete an inspection. I could go on and on for days about how terrible this app is. Please hire someone that knows what they are doing. Because who ever made this obviously doesn’t have a clue. And the reviews show it
Show less
Someone at Allstate met a salesman
There was no need for an app. Taking pics with a device and loading it onto a website worked perfectly and allowed you to have the photos for follow up. With having an app you lose all that.
It fail’s constantly and the flow of it doesn’t work with doing an inspection.
Someone met a salesperson but never talked to an adjuster
It fail’s constantly and the flow of it doesn’t work with doing an inspection.
Someone met a salesperson but never talked to an adjuster
Show less
