Leave a Review Timex Pay™
Not able to pair app to phone.
The app asks to “allow location in settings,” however, there is no setting in this app for location services to be accessed. So I can not add a card to my new watch band. Rendering it useless.Concerned Customer 2023
Developer Response
Thank you for your feedback. The phone's location settings should be enabled for the location to be permitted. Please contact connected.products@timex.com for further assistance.Cannot add card
I’m excited to pay with my watch band but the app can’t complete the process. The app asks me to accept the terms and conditions repeatedly. It never proceeds to the next step. It’s a Chase card if that makes any difference. Any chance of a fix?Marty Mill
Developer Response
We apologize for the inconvenience. Here's a step-by-step guide on how to get started with your new Timex Pay wearable: https://xd.adobe.com/view/016fdb65-93fc-4762-9513-032b561ba4fb-543c/?fullscreen. Currently, you can add only Chase Visa cards to your wearable. Kindly check, and if you still have problems, please contact connected.products@timex.com and our specialist will be contacting you.(Edited) Fantastic service!
With the 1.18 version, the app wouldn’t load:
Rebooted phone, reinstalled app, nothing fixed it. Is the service down?
As of 6/8/22 the app was updated to version 1.19 and it loads and I can set up the device.
I was about to give 5 stars after this correction, by my concern is whether this will occur in the future. I need to be able to disable the chip if the watch or band is lost or stolen, and having no access to do so is concerning. Hopefully this is mitigated for the future.
I love this technology and I believe this kind of tech is the future for wristwatches.Show lessSenturion1186
Developer Response
Thank you for your feedback. We apologize for the inconvenience. We are aware of the issue and are doing our best to have it fixed as soon as possible. Thank you for your patience.