Love the device, customer support not that much.
I actually got this device for Christmas, because I live in USA , I had to go through Harrods to get it, for some reason they aren’t for sale in US. While trying to register, my device showed error. I contacted the customer support and was told that problem isn’t in device, but their app. So, 3 weeks later I was packing it up to return it and decided to try one last time. And I was able to register and use it. My issue is why do you sell something that costs 800$ if you haven’t perfected app !???? There should be some penalty, discount of gift card , otherwise it’s irresponsible.But the results are AMAZING!!! I actually just recently got same mask for my neck and hands. It’s an investment, but worth every penny)
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Love the device, customer support not that much.
I actually got this device for Christmas, because I live in USA , I had to go through Harrods to get it, for some reason they aren’t for sale in US. While trying to register, my device showed error. I contacted the customer support and was told that problem isn’t in device, but their app. So, 3 weeks later I was packing it up to return it and decided to try one last time. And I was able to register and use it. My issue is why do you sell something that costs 800$ if you haven’t perfected app !???? There should be some penalty, discount of gift card , otherwise it’s irresponsible.
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Emergency!!!!!
The app won’t connect with my FAQ 202!!! Before works good but yesterday can’t find my device. Please do something that I can enjoy all the treatments.!!!
![Rheumatoid Arthritis [RA]](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/e0/09/7a/e0097a5c-498b-a4b6-60a7-4a5b7de606be/AppIcon-0-0-1x_U007epad-0-10-0-85-220.png/90x0w.webp "Rheumatoid Arthritis [RA]")
