Leave a Review Feral File
Useless
This was one of the best wallet apps out there when I first started using it two years ago. Over time it has been a slow and painful decline to uselessness. There has been constant bricking of the app for the last couple of months that could only be fixed by reinstalling, but with the most recent update- totally bricked and no fix. Through this process of constant reinstalling in order to access my funds I have lost my curations and support logs. Some of my wallets disappeared and I spent an entire day restoring them. The app has generated duplicate transactions that have resulted in me buying assets I didn't intend to buy and losing currency in the process. When I reported it- they didn't seem to care. Their support is slow and inefficient. They have a bug bounty program in place, but you'll have a hard time getting them to honor it. I spent 50 days going back and forth on a support ticket they never really resolved. In my opinion, this app is barely functional and it isn't trustworthy.Show lessBZYRQ
Developer Response
Thank you for your detailed feedback, and we sincerely apologize for the frustration you’ve experienced. We understand your concerns and are committed to improving the app’s performance. We’ve recently fixed the slow loading issue in our latest release (version 0.53.11), so please update the app and give it another try. We also want to reassure you that we care deeply about customer support, and we’re working to improve our response times and efficiency. If you’re still experiencing issues, please reach out to us via the in-app support chat or at support@feralfile.com, and we’ll prioritize your case. Thank you for your patience as we continue to make improvements.Fraud
They are and have stolen millions of wallets and apple is allowing them to still operate!HandleBARZ
Developer Response
Thank you for your feedback. We take these kinds of allegations very seriously and want to assure you that user security and privacy are our top priorities. We do not have access to, nor do we collect, any user wallets or personal financial information. If you believe there has been any suspicious activity, we strongly encourage you to contact our support team directly within the app or at support@feralfile.com so we can investigate the issue thoroughly. We are committed to ensuring that all our users feel safe and secure when using our app. Thank you again for bringing this to our attention.Not working
App just stopped opening on my phone. No idea what to do and how to access my wallet. Amazing.Mightymogwai
Developer Response
Thank you for your feedback, and we apologize for the inconvenience. It sounds like you may be using an older version of the app. We’ve recently released an update that addresses the issue you mentioned, so please make sure you’re running the latest version by visiting the App Store and updating the app. If you’re still experiencing difficulties after updating, please reach out to our support team within the app or at support@feralfile.com and we’ll be happy to assist you further in accessing your wallet and resolving any issues. Thank you for your patience, and we’re here to help!