not the most user friendly. things are done in a weird order. when you click on “my bag” you expect to see a list of the items you’ve added so you can edit or remove them. but it brings you first to choose pickup time and then the only button option is “order” which can be misleading wording. to arrive at this page sounds final, which may make people feel like they don’t have the option to edit their cart. and that if they click order, it’ll really submit the order. it really should be the other way around. so the issue is that the app isn’t intuitive as far as user experience goes. i was almost deterred from ordering using the app.
another deterrent is the fact that rewards points are only acquired and redeemed through online orders. this is less about the app itself and more just a strange choice to make for a rewards system. this is a missed opportunity to bring in users who order a lot in store.
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