Leave a Review Plantfie・Plant Care Identifier
Great app for a brown thumb!!
This app is great for people who don’t know how to keep track of watering. I love how it gives reminders as well as keeps me on track with care and gives me instructions on how to care for plants. I also love how it gives information on specific plants. Taking pictures is so easy and adding each plant to my plants is a fun way of keeping everything in order and finding everything easily.
The only downfall is the app is a little expensive don’t know if I’ll be keeping my subscription $7.99 a week is a little pricey.Show lessAllizay
Developer Response
Dear Valued Customer! Thank you for sharing your positive feedback! It's great to hear that you find the app helpful in keeping track of watering, providing reminders, and offering detailed care instructions for your plants. We're thrilled that you appreciate the convenience of taking pictures and organizing your plants within the app.If you have any suggestions or specific features you'd like to see in the app, please feel free to share them with us at support@carlapp.net. We value your input and aim to continuously improve Carl to meet the needs and expectations of our users. Have a lovely day!Not impressed
I picked this app up thinking it would help with diagnosing issues with my plants. It does not do that. The option has you take a picture of the plant and then returns the same comment for everything. Basically all it does is identify your plant and tell you how much water it needs ONLY if you open the app which is a pain because even with my notifications on, I never receive them. Out of all the apps I’d like to receive notifications from, this one was at the top of my list and it doesn’t. As for support, I’ve reached out multiple times through the app and via email and have never gotten a response. So, poor support, no real diagnosis feature, push notifications for care don’t work, I’m disappointed. I’m on an IPhone if that matters.Show lessKhepra74
Developer Response
Dear Valued Customer! We are sorry to hear about your experience with the app, and we truly appreciate your honest feedback. Your insights are invaluable as we work to enhance Carl and provide a better user experience. We apologize for any inconvenience you've faced with the notification feature and the lack of response from our support team. This is not the standard of service we aim to provide, and we're actively addressing these issues. Additionally, if you're comfortable sharing your email or user ID, please send it to support@plantinapp.com, and our team will investigate the lack of response and work to resolve any outstanding issues. Thank you for your patience and for bringing these concerns to our attention. We're committed to making Carl a more reliable and helpful tool for plant enthusiasts like yourself. Cheers!Total SCAM!!
There is no FREE TRAIL, Even if you cancel right after the subscription!!! they charged me $7.99 and I reached out and they never got back to me,, here’s my story: I had a 7 day trial down to three, it’s was July 21 they had in parentheses July 24 they will start the charge if not canceled will be charge, I had til the July 31, it was on my receipt in my email. Aug 3 they charged me and I canceled this the same day I signed up, and never received a email for it being canceled, but my subscription said it was to end on the 31st. Yet tho I never Authorized a payment to go thru and they took it anyway. I am having apple handle it now since the failed to contact me.Show lessyou thought you had me?
Developer Response
Dear Valued Customer! Thanks for reaching out! We’re sorry to hear you had a negative experience with us. We're sorry for any inconvenience, and appreciate you sharing your concerns. We would like to inform you that all charges can be applied after the customer's permission. We understand that there may have been some misunderstanding, and for that, we apologize. Contact our support team at support@carlapp.net if you need assistance or instructions on how to cancel the subscription. Our agents are standing by 24/7 and ready to help you. For now we apologize for the inconvenience this has caused and hope that you'll give us another chance. Have great day!