Triumph SOS User Reviews

Realsafe Technologies Limited

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Look promising but doesn’t work.

The app looks very helpful but since I can never get the SMS text to finish setting up I guess I’ll never find out how it really works.

Didn’t work for me

a year ago

Response from developer

Thanks for the review & sorry to hear you can’t log in. It sounds like a network issue as the sms is delivered by a global 2-factor service. I can’t see any issues after testing across multiple devices. Try moving to an area where you have a better cellular network or check iPhone settings in case it’s being blocked.

Fanstastic

This app is fantastic. It makes me feel much safer when riding and gives my family reassurance that if I do have an off, help is on the way immediately. It’s always reliable and I never experience any performance issues. Highly recommend.

Deano5210

a year ago

Triumph SOS Awesome

I have been riding a triumph motorcycle for 13yrs. When Triumph release this amazing application it changed the way I ride. Now you have that peace of mind that no matter where you go, or how far you travel you will always have their state of the art accident protection looking out for you. So riding solo is not a big concern anymore for myself or wife, knowing that Triumph SOS has by back on every ride. Also you have extra bonuses with route recording and also group ride. I highly recommend this app for anyone who rides.

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Triumph-Dragon

a year ago

Small price for a lone riders peace of mind

I tried signing up 18 months ago for the free period and it took a few emails to resolve because it wasn’t recognising certain vin numbers.
However, once that was sorted it is great peace of mind for me and my family, especially as I often ride alone. I have a really rare blood type and other issues and I’ve put in all of my medication and details, which a responder might need, to treat me safely, again peace of mind. Paying monthly it’s easy to turn it off in Nov and add it again in March.

I also know it works because one day, with phone in pocket, I couldn’t get my jacket off quick enough. A wasp had gone down my back and I was wrestling it off, shaking it and I threw it on the floor and the app started counting down to make a call & cancelled it in time.

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ade-182

2 years ago

Response from developer

Thanks for the great review, it’s really appreciated. Glad we got there in the end with the VIN look up and you have the protection you need. More updates and improvements to come. Ride safe.

Outstanding Customer Support

I discovered an issue with app over the last couple of days (that turned out to a fat finger error on my behalf) and I sent an email to the support team. Within a couple of hors of send I had a responce from Andrew who walked me through a couple of fixes and the problem resolved in less than two hours.

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Guikus

3 years ago

I want it to just work!

No issues with VIN - it seemed to work while on the 3 month trial but since paying the monthly subscription I have the same problem as Dr Banana fed back to you - I select ride, then protect etc but absolutely nothing happens - there’s no start button on screen anywhere to get things going (iPhone 8) Will have to stop subscribing if I can’t use it 🙄 Ok. After following the reply from the developers (thank you) and setting everything I could set that was already set 👍🏻I realised that the issue is the ‘Start Ride’ or whatever it says-button, on my iPhone 8 is a VERY VERY THIN LINE at the bottom of the screen - it works! All signed up again. Fingers crossed all is well. Updated review of 4.

Guys all I can say is sorry! As my eyes are crap I had set the phone view to ‘zoomed’ ages ago which cut off the start ride button etc. which is why I couldn’t use it 🙄 all sorted now and amended rating to 5 stars. Thanks for an app which gives me piece of mind if I was involved in an accident
Cheers

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Agentfox44

3 years ago

Response from developer

Thanks for the feedback & sorry to hear your having an issue. Have you checked that all the permissions have been granted? SOS can’t function without them. Open iPhone Settings, then TSOS app & Location, Motion & Fitness and Notification must be active. If you can email support, we can check these with you. Also have you tried Restore Purchase in Settings?

SOS

2nd EDIT; Seems good now I have it working (see below). Although I have had one incident where it came up on my phone that I had had an accident and said it was going to call the emergency services in 10 seconds. I hadn’t, if anything I had taken off a bit sharp at the lights. Luckily I had it on my handlebars as a satnav at the time. If my phone was in my pocket then I wouldn’t have been able to cancel.

Newest iPhone 12, all logged in, VIN excepted, details entered. Choose “Protect me and record ride” “Start Ride”. Nothing happens, ride not recorded, App shows as present as time in top l/h corner is highlighted blue, but no obvious signs that accident protection is running within the app, certainly not recording the ride, no “Stop” button. Am I missing something?? EDIT - it was a problem with my phone not letting the app have access to Motion & Fitness after help from the developers this was finally solved. Thank you

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Dr Banana

3 years ago

Response from developer

Thanks for the updated review. We recommend keeping the phone on the rider when using the SOS feature. Two reasons, 1, in accidents around 90% of riders are separated from their bikes. SOS provides emergency services with last known GPS point, which is unlikely to be the rider’s location if phone is on the bike. Secondly, the body dampens bike vibrations caused by potholes, acceleration/deceleration etc. A post impact validation process is also designed to auto-cancel the alert if a rider continues riding. Great feedback though.

New to App - great support!

Had some issues at first, Support was very responsive though and am now using app. As some of my rides are more rural, I appreciate the protection offered!
Looking forward to seeing future developments!

Sigaricus

3 years ago

Brilliant app, well worth having.

This app could be a lifesaver! I know there were a few niggles at the beginning but the developers have been hard at work and sorted them out. It now works well and caused me no issues so far.

It’s a great piece of technology allowing you not only to record your routes and share them with your friends on social media but with the added bonus of crash detection which gives you great piece of mind.

I’d definitely recommend it to anyone who rides a motorcycle. At least try it for the three months free trial. I’m definitely going to use it from now on as I often ride alone and it’s reassuring to know that should anything unforeseen happen, help is at hand right in my pocket! It’s a no brainier for me.

Highly recommend 10/10 Triumph 👍👍👍

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bigwalt1198

3 years ago

Not ready

App is not ready for publication. It looks very nice but the basic functionality is still not working. Issue with editing a route over writing data and the app hanging make it not yet usable.

EverettPattison

4 years ago

Response from developer

Thanks for the feedback. A new version with further enhancements & a fix to a known Apple bug with iOS 14.5 has been applied and released today. Please email support@realsafetechnologies.com with details of your other observations and we will investigate further.