Pre-requisite: Designed to work with a Textellent account which is required before downloading this app.
Textellent adds texting to your business phone number so you have another powerful channel where customers can engage with your business through their customer experience
Don’t have a Textellent Account Yet?
With a Textellent subscription, you have the ability to add texting to your business phone line and to use a rich texting channel to allow your customers to text you and for you communicate with your customers from any device, website, web application or CRM system. You can send personalized and relevant customer service and marketing campaigns with one-to one messages or one-to-many to expand your customer experience. 70% of customers would like to text with their businesses, make sure you give them that option.
In addition, Textellent gives you have access to your business contacts, customizable message templates and a media library so you can send engaging messages. You can immediately see previous texting conversations and send a new text message to keep the conversation going leading to higher customer retention and satisfaction. The personalized texts will automatically be sent and received via your business number and can be automatically triggered by events in your back-end or CRM systems to make sure they are timely. Textellent makes it easy to add texting to your existing business number (toll-free, landline or VOIP) or get you a new dedicated number for this texting channel.
• Send text invite for appointments, confirmations, estimates, shipping details order confirmations
• Provide text thank-yous, customer satisfaction surveys,
• Generate more reviews and referrals with texting requests that get noticed
• Send holiday greetings, sales notices, VIP specials
• Includes more than just SMS – include logos and pictures, send links for setting appointments, attach product images, etc.
Already have Textellent?
Now with this phone app now you have access to those key features from your cell phone as well and all text communications will be sent using your business number so you never reveal your personal cell phone number again. You have access to your business contacts on the go so you can quickly and easily text your customers while seeing previous text conversations too and you can filter customers using tags making it even more convenient.
• You will automatically be notified when you receive a new message
• Immediately respond to customer inquiries or any text responses
• Your contacts and messages will be automatically synced
• Text responses from customers can be forwarded to other team members
• Text any mobile phone number (no need to be in your contact list)
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