Ehhhh
So, I go through the steps and make a account.
Eventually, it says that I have to wait to be put in a group. That’s fine however, I don’t like the idea of being CONFINED to one group. I would appreciate the fact that there would be the possibility of being in more than one group. That would make the service better.
I also dislike app/texting layout and it looks like it needs some improvement. It’s a really great start but bad execution.
Then I was basically pinned on the fact that I needed to do a survey for the app, I was annoyed that I got a “reminder” to do it.
But then I got three texts in a row regarding on becoming a filclator and “reminders” about it. So I’m like you know what, I don’t like them texting me so I text “STOP” then, I’m told that if I confirm my stop, I get removed from my group. So then I said no. And keep in mind the organization can message through the app it’s self. My inbox was empty.
Then my biggest pet peeve, which made me uninstall the app was the fact that I was getting texts regarding I need to do my part and text be active in my group. Like i get that but I don’t need a reminder for it. But something about the texts I’ve been getting make me uncomfortable. It’s almost like I’m getting punished for not partispaibgg in my group.
Overall it’s an okay app, but really wouldn’t recommend.😑
Response from developer
Thanks for this feedback! A couple things to keep in mind about how our service works: it is accurate that we only allow members to be in one group at a time due to space limitations, but we definitely allow regrouping if you find that your group is just not a fit. We provide our supportive group chats as a free service, but our ability to do this is contingent on donor dollars, so we ask our members to participate in anonymous surveys which provide us with valuable metrics that we can share with our donors so that we can keep providing this service. For our participants, this is optional. We were experiencing issues sending out DMs in our app shortly after launch, but this has since been resolved. Finally, we do ask that members who sign up remain active in their groups. That’s one of our hard and fast rules, because if you aren’t actively participating in the group, there are others who will participate and who really need your spot. It’s not meant as a punitive measure but it helps us keep the groups alive and prevents people from “lurking.” You’re more than welcome to sign up again if you find that you have more time to really make use of the group chats and plan to be more active in them. Shoot us an email at info@giveusthefloor.org and we’re happy to get you restarted!
No!
Response from developer
Hi there, thanks for giving us this feedback. We’d like to respond to a couple of the issues you raised in your review. First and most importantly, Give Us The Floor is not a crisis or suicide hotline, and is definitely not a substitute for therapy. Our supportive group chats are a place where teens can share their day-to-day struggles, accomplishments, and provide and receive peer-to-peer support. We do have systems in place to prevent individuals who are not in our eligible age parameters (13-19 years) from signing up, and we have made reporting very easy if something doesn’t feel right in a group for any of our members. If anyone who is attempting to sign up (and eligible to do so) is ever experiencing issues with the signup process, please feel free to send us an email at info@giveusthefloor.org. Generally, it is because they have not yet watched the required short welcome video we provide upon signup that explains our community rules so that everyone can enjoy the group chats safely. In regards to our app saying it's 12+, this is an Apple setting and we unfortunately don't have control over that. We hope that helps!
