I usually do my banking at the drive-through. Ninety percent of the time I receive wonderful customer service. I’m very happy with Directions Credit Union.
I want to say that within approximately the past month or so, I made a trip to the drive-through on two separate Saturday mornings(Reynolds/Dussel).
I’m sure that the teller was busy and may have been the only one working so I patiently waited at the window for about ten minutes. At that point, I was wondering if it was possible that she didn’t realize that I was there so after waiting a few more minutes, I decided to push the call button. When she came to the window she had a scowl on her face. She looked over the slip that I’d filled out and this last time she actually said, “What is it you want to do”?
I had a deposit slip made out very clearly stating what I wanted to do. Simply deposit two checks into my checking account. It wasn’t complicated in any way but she seemed either confused/angry or both.
She stepped away to do the task and when she came back she very sarcastically said, “You have a WONDERFUL day”. She had a very deadpan tone and facial expression.
Hey, I get it . . . we all have a bad day sometimes but we are adults and I think although it isn’t always easy, we learn how to curb our anger.
I wanted to make you aware of this so that maybe if a brush up in Customer Service is needed, she could get that.
Sincerely,
Lisa M. Schoenhofer
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singflower
LMSFHS
Graceful:)