App not working
App hasn’t been working for the last two weeks is this an known issue is the app not working??chikafeliz
App Didn’t work
I downloaded this app but I am having white screen only. It says no Wi-Fi connect even though I have my home Wi-Fi connected.zora3008
I’d think twice before placing an order
Placed an order for 5 shirts. 1 was the wrong color. 2 were completely different styles. Tried reaching out to them for a fix and got no response. Additionally, it took a little over 3 weeks for the order to arrive.Arieh Movtady
Developer Response
We are sorry for this inconvenience and empathize with your situation. Please send your order number to our support team at support@soulmiacollection.com so that we can check this issue for you.Not for me.
The clothes is cute but delivery is what got me. I paid for fast delivery and nothing. Their tracking system doesn’t work. I am a so disappointed.Frogerette
Developer Response
Firstly let me apologize for any inconvenience caused. Sometimes, there may be a delay between scanning events and the website's updates, the tracking status will take a few days to be updated online by the shipper. Please contact our support team at support@soulmiacollection.com. Once we receive your information, we will provide you with an effective solution.Good
🙌🙏👍🏻patejukdA
Has yet to actually be delivered
I ordered from here and got an email saying the order has been delivered when I haven’t received anything. I don’t know what happened? I emailed them but they have yet to respond. I would give it a five star if I had received the clothes in good condition but I have yet to receive the clothes at all. I am very upset I spent lots of money on here and hope that I will receive my package soon.Joob Cloob
Developer Response
Thank you very much for your feedback. Regarding your shipping issue, please feel free to contact us at support@soulmiacollection.com. Soulmia offers a comprehensive warranty & return policy: https://www.soulmiacollection.com/mod-article-id-80.htm.fashion style
i love the soulmia app and the store itself. i have ordered clothes off this store multiple times and i’m always satisfied with my purchase. the prices are so cheap compared to other places where you would see the same items.Quintan Ickeringillxhhon
Payment
I was trying to use a visa gift card to pay, because I wanted to get it used, and it would let me use it.picklesmcgittles
Developer Response
We are sorry for any inconvenience caused. Available payment methods depend on where are you from. Please add items to the cart, click"proceed to checkout", then choose the destination country to check it. If you have any further queries, please feel free to contact us by sending us an email at support@soulmiacollection.comMe encanta
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