Ruined my birthday/relationship with family and girlfriend
I threw my phone out of the window so angry at the app and it hit a passing blind man who fell over. His wife then came over and gave me a real telling off but due to my short fuse from the app I called her a “dorky loud mouthed loser” and my family and girlfriend (of 6 years) saw and left me at the restraunt. Since then my girlfriend has taken our child aged 1 and moved to lancing while my family see me on Christmas but refuse to serve me any food or drinks. I once asked for Pringles and my nan spat in them.
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I MISS HUMANS
It took so long to give you all my information to connect to the wifi, give you all my information again to sign up, agree for you to use my information however you want, share location, agree to have notifications, and then use the awful wifi to order. I MISS HUMANS. The prices would be fine if it were a restaurant where people take your order, but instead we’re paying expensive prices to be ignored and forced to use slow wifi to sit for 20 minutes giving you endless permissions to advertise. This is not an okay way for a restaurant where you spend £25 for your meal to work. So I didn’t tip because we aren’t getting service, so why would I? But there are people bringing the food and that’s unfair to them. I’ve had an awful time sitting here getting more and more annoyed by how awful the online ordering system is. Do better and let me talk to a human again, please. Thank you.
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10% "optional" service charge... and yet you can't remove it!!
Hmmmm. Nice enough app for ordering but not terribly impressed that there's a service charge added which says it's optional and yet there's no option to remove it! It feels a little bit annoying when you are placing ? your own order to then not have a choice about whether you leave a tip or not, interestingly there is an optional 10% service charge which you can't remove and then the option to add an additional tip!!!! As far as I'm concerned the tip is the service charge. Perhaps GBK need to pay their staff more?! I wonder if they see any of that "optional" (and yet not) 10% service charge!!
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