Don’t use rv share!!!
Beware of this website and the fine print when you do rent. Unless you fill out a departure form that we weren’t aware of, you won’t get a refund for literally anything. We had our trailer show up with the gray water tank full, wasn’t cleaned, almost all amnesties were broken. The owner had his friend drop it off who never did a walk through with us and told us everything was fine. We trusted that because I didn’t think this would ever happen, but boy did we learn our lesson. I let the owner know as soon as the trailer was dropped off to us and we did actually do a thorough walk through ourselves. I documented literally everything, with time stamps and took videos. Then after the owner took some accountability, he turned around and tried to blame us and told us we were scamming him. How this app handles business and treats renters is disgraceful. Please do your self a favor and look into different apps to rent from!!!
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Great RV and Communication
This RV had everything we needed and more. The use of space was well thought out. There are closed bins underneath the beds for storage. There are spices, coffee maker, and the microwave/convection oven was great and easy to use. The bathroom/shower was a great comfortable size. The bonus was the very hot water in the shower.
Just as great as the RV was the communication with the owners and their knowledge of all things camping (not just RVs). When I booked, I explained that I was new to RVing and wanted to learn as much as I could. When the RV was delivered, they explained, in great detail the whys and hows of RVing, which I greatly appreciated. By the end I felt very comfortable and looked forward to RVing more.
Thank you both so much for making this process easy, enjoyable and even educational. This was an incredible vacation!!!!
Just as great as the RV was the communication with the owners and their knowledge of all things camping (not just RVs). When I booked, I explained that I was new to RVing and wanted to learn as much as I could. When the RV was delivered, they explained, in great detail the whys and hows of RVing, which I greatly appreciated. By the end I felt very comfortable and looked forward to RVing more.
Thank you both so much for making this process easy, enjoyable and even educational. This was an incredible vacation!!!!
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My first attempt to get a RV was a scam
Maybe they do have legitimate people on here. But, my first and last experience was horrific.
Watch out for this scam, because RVshare will not refund you based on their policy that allows scammers to get away with this.
The scammer waits for a victim to make a reservation after the cancellation date, then leave a vague voicemail outside this system implying that they won’t have a camper. Refuse to answer their phone, disables their voicemail, refuse to answer messages in this system.
The scammer knows campers are limited on short notice and that you the victim will probably set up another camper elsewhere. When the victim goes to cancel the scammer starts to finally answering your messages like everything is ok.
They made money in less than 24 hours on the booking and you can only get 50% of your booking as a refund. I wasted literally thousands on this scam.
I created a ticket with RVShare and they said that the cancellation policy is clear and that they don’t issue full refunds.
The scammer literally gets money in the pocket and nothing you can do about it.
Last time I will ever use this app.
Watch out for this scam, because RVshare will not refund you based on their policy that allows scammers to get away with this.
The scammer waits for a victim to make a reservation after the cancellation date, then leave a vague voicemail outside this system implying that they won’t have a camper. Refuse to answer their phone, disables their voicemail, refuse to answer messages in this system.
The scammer knows campers are limited on short notice and that you the victim will probably set up another camper elsewhere. When the victim goes to cancel the scammer starts to finally answering your messages like everything is ok.
They made money in less than 24 hours on the booking and you can only get 50% of your booking as a refund. I wasted literally thousands on this scam.
I created a ticket with RVShare and they said that the cancellation policy is clear and that they don’t issue full refunds.
The scammer literally gets money in the pocket and nothing you can do about it.
Last time I will ever use this app.
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Wish certain features worked better
I like this apps ease of use. However, there are still some features that could be improved.
I wish we could rate the campers after their trip. To give us owners a better idea of what we’re getting into. If they don’t clean up after themselves or don’t respect our property, we should be able to make that public to hold each user accountable. Knowing they’re being rated should make them care about returning it in good condition.
It also frustrates me that the “Create Quote” button doesn’t work when I have someone inquiring about using the camper. Once they give me all the details, I’d like to be able to write up a quote for not only them, but myself. Unfortunately I have to leave the ball in their court to send a booking request before being able to edit the quote & get an idea if I want to entertain. This costs me time & potential customers to not be able to shoot them a quote first, & to have to edit it every time to add proper delivery/gas charges. When I edit it & counter offer, the customer almost always doesn’t realize their booking isn’t finalized yet & the request expires. A lost opportunity.
Lastly, one of the reasons the camper might not realize I’ve counter offered is because the app does not notify you when you get a message. I’ve selected for it to notify me, but it still doesn’t. I have to open it several times a day to see if I’ve had any new requests or messages. This plays a huge role in my response time to customers.
I wish we could rate the campers after their trip. To give us owners a better idea of what we’re getting into. If they don’t clean up after themselves or don’t respect our property, we should be able to make that public to hold each user accountable. Knowing they’re being rated should make them care about returning it in good condition.
It also frustrates me that the “Create Quote” button doesn’t work when I have someone inquiring about using the camper. Once they give me all the details, I’d like to be able to write up a quote for not only them, but myself. Unfortunately I have to leave the ball in their court to send a booking request before being able to edit the quote & get an idea if I want to entertain. This costs me time & potential customers to not be able to shoot them a quote first, & to have to edit it every time to add proper delivery/gas charges. When I edit it & counter offer, the customer almost always doesn’t realize their booking isn’t finalized yet & the request expires. A lost opportunity.
Lastly, one of the reasons the camper might not realize I’ve counter offered is because the app does not notify you when you get a message. I’ve selected for it to notify me, but it still doesn’t. I have to open it several times a day to see if I’ve had any new requests or messages. This plays a huge role in my response time to customers.
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Glitches & Difficult to get Accurate Price Quite
Very frustrating app to use. Many glitches that after entering all your data to set up a search, it exits out and you have to start all over again. This happened many times. Then when trying to type in information, the key pad pop up screen is right over the box you’re trying to type information in so you’re unable to see what is being typed. I finally got to where I found a unit to rent, but the prices shown are misleading as in VRBO or Airbnb services. They add on all sorts of “Fees” and insurances, even after the “booking” price is shown. I cancelled the reservation because it kept adding on additional fees that were not part of the original booking quote that already included fees.
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Never Again
The owner contacted us the day before our reservation and stated the camper we reserved was having water issues. They stated we could have a different unit, but it was heavier. Our tow vehicle could not handle the weight of the alternate camper. I asked the owner how we proceed and they that they would cancel the reservation and we would receive a full refund. I messaged daily to see when the reservation would be canceled and the owner did not respond for days. I reached out to Rv share directly and was told the owner had to initiate the cancellation and I needed to keep trying to communicate with the owner. I continued to message the owner and received a response that they had reached out to RV share and cancelled the reservation. When I still hadn’t received any sort of confirmation I called RV Share again and was told the owner had not requested a cancellation and I was to continue to communicate to the owner and wait for them to cancel. In the meantime, someone has over $1100 of mine and I have nothing to show for it!! I’m supposed to receive a call from a manager today, but I’m not holding my breath. Terrible customer service and protection for the renter!
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I will never use RV Share again - period
RV Share has not returned my $500 deposit. I returned my RV nearly 2 months ago and have called their customer service 3 times.
Initially we had a $20 claim against the deposit for a propane cover that blew off while driving. I was told that cost would come out of the deposit - no problem. The owner cancelled the claim, however, for such minimal damage. After I didn’t get the deposit back I called customer service. RV Share customer service claimed they had no record of the damage claim being cancelled. However,but they hadn’t charged me $20 for the damage nor returned the deposit.
After the RV owner’s second call to RV Share service on our behalf to cancel the claim and return our deposit, RV Share told him it’d be returned in 5-7 days. That was 3 weeks ago. I called customer service twice since then and am repeatedly told, “The claim has been cancelled, and they’re working on returning the deposit.” Come Monday, if it’s not in my account I’m filing a claim with the BBB. I will never do business with this company again.
Oh, yeah - and the app didn’t work until a recent update. I could not use it to communicate with the owner nor access our reservation details with it. Fortunately, the web site worked.
Initially we had a $20 claim against the deposit for a propane cover that blew off while driving. I was told that cost would come out of the deposit - no problem. The owner cancelled the claim, however, for such minimal damage. After I didn’t get the deposit back I called customer service. RV Share customer service claimed they had no record of the damage claim being cancelled. However,but they hadn’t charged me $20 for the damage nor returned the deposit.
After the RV owner’s second call to RV Share service on our behalf to cancel the claim and return our deposit, RV Share told him it’d be returned in 5-7 days. That was 3 weeks ago. I called customer service twice since then and am repeatedly told, “The claim has been cancelled, and they’re working on returning the deposit.” Come Monday, if it’s not in my account I’m filing a claim with the BBB. I will never do business with this company again.
Oh, yeah - and the app didn’t work until a recent update. I could not use it to communicate with the owner nor access our reservation details with it. Fortunately, the web site worked.
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Good RV - Frustrating Company
The good:
-We were able to find and rent an RV through the web that was close to us.
- The owner was very helpful and easy to work with. He helped me understand how to hitch the RV and work all the systems as a first time RVer.
The frustrating:
- The app didn’t work - not for communicating with the owner of for accessing our reservation details. (Fortunately, we could use the web site to access our reservation details)
- RV Share hasn’t returned my $500 deposit, and it’s been nearly 6 weeks since we returned the RV. I’ve called customer service twice about the deposit and so has the owner. Initially we had a $20 claim against the deposit for a propane cover that blew off while driving. I was told that’d be covered out of the deposit. The owner cancelled the claim, however, for such minimal damage. After the owner’s second call to customer service on our behalf he was told the deposit would be returned in 5-7 days. That was two weeks ago. Today when I called customer service I was told, “The claim has been cancelled, and they’re working on returning the deposit.” No time estimate was available.
-We were able to find and rent an RV through the web that was close to us.
- The owner was very helpful and easy to work with. He helped me understand how to hitch the RV and work all the systems as a first time RVer.
The frustrating:
- The app didn’t work - not for communicating with the owner of for accessing our reservation details. (Fortunately, we could use the web site to access our reservation details)
- RV Share hasn’t returned my $500 deposit, and it’s been nearly 6 weeks since we returned the RV. I’ve called customer service twice about the deposit and so has the owner. Initially we had a $20 claim against the deposit for a propane cover that blew off while driving. I was told that’d be covered out of the deposit. The owner cancelled the claim, however, for such minimal damage. After the owner’s second call to customer service on our behalf he was told the deposit would be returned in 5-7 days. That was two weeks ago. Today when I called customer service I was told, “The claim has been cancelled, and they’re working on returning the deposit.” No time estimate was available.
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Overpriced with excessive requirements to personal data
25% commission, have to open a stripe account and provide access to a bank account, and then when you get your first message another third party is required to store a copy of your license and other biometric data for up to 360 days to verify your identity. This company then uses another company (Microsoft Ireland) which can do what they want with your data for as long as they want. Essentially they are selling your data to Microsoft because 25% of your commission wasn’t enough. This is why so many fees are charged by the camper owners, they don’t take any of that money - yet. Terrible practice, I hope others push them out. Use Facebook marketplace or craigslist or frontporch forum. Just terrible.
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Renter beware
My family rented an RV for tailgating at a college football game. The owner said that there was some slight damage on their awning. It was a rainy, windy day and I'm not exactly sure if we even caused the damage but we agreed to pay them the money. The cost was $50 which then ended up to be $100. We said we would Venmo him but he chose to file a claim and they paid him the money from our security deposit. We are now fighting the insurance company to get the remainder of our security back which is $900. They said, although the case has been closed, they are holding on to the money until they "feel appropriate ". This seems like a bit of a scam IMO. The RV was definitely not worth the hassle and in the future we will be staying in a hotel!!
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