During the week of 20Aug23. I purchased the $99.00 annual subscription. The problem that I initially encountered was completing or submitting my payment after I updated my account information (ie, after I updated my account information the payment submit button was grayed-out and not functioning). However, when I went back into my BioMech Putt account about an hour after repeated failed attempts to initiate payment by pressing the submit button - the account by itself initiated payment and my sensor account was categorized as “active.” I tried to use my BioMech Putt sensor and it would not broadcast in my iPhone Setting Bluetooth listing the “BioMech-XXX” signal link. I tried all of the troubleshooting protocols listed in the BioMech Putt sensor help troubleshooting section. I reached out to BioMech Customer Support and they asked, in essence, if I tried the troubleshooting protocols and I answered yes. I also told the representative via email that I thought that maybe (ie, I stated “in my humble opinion”) there is a software problem because the BioMech Putt Sensor failure to broadcasting the “BioMech-XXX” signal that will allow the end-user to connect to Bluetooth. I asked if the representative would please call be so that he could walk me through any troubleshooting protocols that I may not have performed. Then there was communication silence from the BioMech Putt representative. My sensor has almost always been used during indoor training (ie, it had never been dropped, handled roughly, exposed to high temperatures, humidity, or adverse conditions). My sensor was used with great care - and worked perfectly until recently (ie, after I renewed my subscription the sensor stopped functioning). The most recent purchase/renewal of my the BioMech Putt Sensor subscription has made my BioMech Putt Sensor a paperweight. I am patiently awaiting for BioMech Putt representative assistance in resolving this problem. I will update this posting when my problem has been resolved.
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