No more watch app ?
Where is the app to control it from my Apple watch ?Developer Response
Hello, thank you for reaching out to us! we apologize for any inconvenience caused and would like to assist you in resolving this matter. Please reach out to "smart.support@eglo.com" and include the error message and your accounts email adress. Our support team will do their best to assist you and resolve the issue! thank you for your cooperation!It basically screwed up my bulb. Had to go to the old app.
After I installed the new app and setup with the “account upgrade” I started testing some of the settings.
First of all I can’t go into landscape mode with my iPad, it’s portrait only.
Second when I turned on the candle effect, there WAS NO WAY TO TURN IT OFF. It would constantly flicker and no option or change of brightness or turning off the light and back on could undo the flicker.
I had to go into the old app to fix it, however….
Doing the upgrade made my old account NOT able to sign into the old app. I had to create a new account under my email before I could sign in. And THEN I needed to repair the bulb, so I had to lookup the video tutorial for the log process of turning on the bulb on and off for multiple seconds and whatever it was before it was reset and then I was able to pair the bulb to the old app again. And finally after the reset the bulb no longer flickered.
How do you make a such of a mess of an app update that it basically makes me unable to use my lightbulb.
STAY ON THE OLD APPDeveloper Response
Hello, thank you for reaching out to us! we apologize for any inconvenience caused and would like to assist you in resolving this matter. Please reach out to "smart.support@eglo.com" and include the error message and your accounts email adress. Our support team will do their best to assist you and resolve the issue! thank you for your cooperation!useless new version
Remain in old app. They say transfer, but you are required to re-pair components in new app and new app never sees themDeveloper Response
Hello, thank you for reaching out to us! we apologize for any inconvenience caused and would like to assist you in resolving this matter. Please reach out to "smart.support@eglo.com" and include the error message and your accounts email adress. Our support team will do their best to assist you and resolve the issue! thank you for your cooperation!