Unstable Connection WiFi Connection Failure
I have owned CamerEye equipment and used the app for over a year. It worked fine for 6 months, then they did a software update and the camera connection has not worked since. I tried calling them and even subscribed to get better support. So far I’ve wasted over $1,000 with this company.
They tried to figure out the problem, but apparently are not smart enough to configure out their own software. That’s a bad sign for an AI software company!
When they couldn’t get the equipment to work on my end, they sent me all new equipment. And just to be sure, I bought a replacement combo modem/wifi router. The new equipment worked for a couple months, and then I started getting the same message. “Hub and camera online but not on the same network.” How is that even possible when the hub is plugged into the combo modem/wifi router that the camera uses? They now suggest that I hardwire the camera. So I’ll need to hire someone to route a cable out to my pool if I want to try that “idea.”
These guys are certified to replace a physical fence required by most mortgage lenders. Someone needs to look into that certification. They’ll probably not care enough to figure out the WiFi connection problem until someone drowns and they have a lawsuit on their hands. Then they’ll go bankrupt. Maybe that already happened. It might explain why they don’t have the money to hire someone to fix their camera connection problem. They certainly don’t have the interest. (for you tech types out there I have Cox 1G home internet service and the Cox approved, Arris SURFboard SBG8300 DOCSIS 3.1). Maybe that’s the problem? Who knows.
I’m now shopping around for an alternative. I kind of regret tearing down the fence around the pool. Now friends with little kids can’t go in my yard without supervision.
They tried to figure out the problem, but apparently are not smart enough to configure out their own software. That’s a bad sign for an AI software company!
When they couldn’t get the equipment to work on my end, they sent me all new equipment. And just to be sure, I bought a replacement combo modem/wifi router. The new equipment worked for a couple months, and then I started getting the same message. “Hub and camera online but not on the same network.” How is that even possible when the hub is plugged into the combo modem/wifi router that the camera uses? They now suggest that I hardwire the camera. So I’ll need to hire someone to route a cable out to my pool if I want to try that “idea.”
These guys are certified to replace a physical fence required by most mortgage lenders. Someone needs to look into that certification. They’ll probably not care enough to figure out the WiFi connection problem until someone drowns and they have a lawsuit on their hands. Then they’ll go bankrupt. Maybe that already happened. It might explain why they don’t have the money to hire someone to fix their camera connection problem. They certainly don’t have the interest. (for you tech types out there I have Cox 1G home internet service and the Cox approved, Arris SURFboard SBG8300 DOCSIS 3.1). Maybe that’s the problem? Who knows.
I’m now shopping around for an alternative. I kind of regret tearing down the fence around the pool. Now friends with little kids can’t go in my yard without supervision.
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Doesn’t work
Nothing with this system is reliable. Drops camera from system constantly. Contacted company several times with no help. Alarm does not work. Wouldn’t trust.
Unreliable
While the idea is great, I will never rely on a notification from this app. It is offline more than it is on and when it seems to be working, I find that I am looking at a photo from days earlier. We have had the app and camera for about two months now and have not received a single notification whether someone entered the pool and was in distress or not. What’s the point? To look at my pretty pool?
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Do not buy
Pool company installed. Installed without support, siren does not sound. No features work with basic plan. Paid for premium with no features activated. Unable to mute alarm. Contacted via app, no response. Pool company contacted for number, multiple voicemails left, no response. Support blocked in app unless paid. Better off with other security cameras.
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Amazing update
Love the new features and thank you for improving the notification settings!
