Lucra Sports & Games User Reviews

Lucra, Inc.

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Started off fantastic now getting shady

The app and company were all sorts of wonderful for the past few years. I don’t know if management changed or what but it’s been going downhill. The app is filled with glitches particularly when trying to choose the metrics of your wager. I also recently got a message saying i can’t withdraw my funds until I reach a minimum amount. This was never an issue for the past two years. They’ve obviously changed their policies but details on deposits or withdrawal limits aren’t stated anywhere on their website or in the FAQs (like they are for literally every other sports betting company). Not very professional.

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Al Jolson's Boogie Monsta

7 months ago

Response from developer

We are sorry to hear you don't enjoy engaging with the newest update to our platform. It would be great to get some constructive feedback from you. If you don't mind, please email support@lucrasports.com to voice your concerns and any potential improvements. We are always looking to improve and create the best possible customer experience. We take customer feedback seriously and would love your input. Thanks!

Be careful depositing money

Not everyone gets banned however a good amount of people I know get banned. I don’t think it’s the company specifically I think it’s just the anti-fraud software they run through the API. Only problem is that if you’re account gets banned there’s no way to get any money back from what was in the account prior to being banned. So just keep that in mind, I wouldn’t have more then $10 in my account at a time

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chrisjs4

a year ago

Can’t find players

I love this app, it’s very user friendly and fun especially when you’re taking your friends’ money. The only thing that prevents me from giving 5 stars is the fact that sometimes I can’t find the players even when searching their name. I typed is multiple full last names of NBA players and it brought up the message saying it could not find a player in the NBA with that name, which kind of makes it impossible to create challenges.

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Keyclip

a year ago

Ok….

So i was using lucra for a bit I won some games and all of a sudden I wake up one morning with my account logged off I try to log in with my details doesn’t work for whatever reason my account is gone I emailed support and haven’t replied yet. My friend who used this app also reported that his earnings that he tried to withdrawl that never came to his bank account. I’m just mad that I wasted my time with this app so heads up for y’all don’t waste yours.

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Bdhalvorsen

2 years ago

Response from developer

We apologize for the inconvenience. We aim to respond to all support inquiries as quickly as possible. We acknowledge there are times when there can be a delay, but there is a concerted effort to work through and help out every single one of our customers. We are happy to resolve any issues you still might have if you have yet to hear back. Thanks!

No pressure

I downloaded this after hearing an ad on the radio. I like how I am able to easily scroll through and find something I’m willing to toss $1-$10 at. There’s active random bets all the time. I dig it.

SINISTER JT

2 years ago

Best betting app in the world

Future is here, no more playing against the house, you just play against individuals like you. You get to have fun betting on all sports.

zach199991

2 years ago

Payment Takes 5 Days not 3

The worse thing about this app is the fact it takes 5 days to get paid but yet they advertise 3-5 just take out the 3 and 4 cause you will be waiting 5 business days or 7 total days cause of weekends… the game style is cool but I lose interest after waiting so long when competitors can pay out in a day or 2 max

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biggiealpha

2 years ago

Goodluck loading money

After trying to load money, my bank flagged the transaction as fraud, and I approved it. The app said to contact support due to being “suspicious” which is a fair assessment. After contacting support they told me “my account cannot be reactivated at this time”

So I was banned due to my bank questioning their business transaction as being legit. Maybe they’re still new and trying to figure out customer service. An account verification / real person to call would be helpful.

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ttyler333

2 years ago

Response from developer

We sincerely apologize for the inconvenience. We are constantly working to achieve the best possible customer experience which includes a focus on responding as quickly as possible to our customer support tickets. If this issue still persists please feel free to reach out to us and we will get back to you in a very timely manner to resolve this issue. We are always happy to help and we appreciate the feedback. Thanks!