notAlone User Reviews

Top reviews

Cannot Connect

I would love to play this game, but I create a profile and it freezes when offering me gems, saying “cannot connect”

Can’t even get into the game/app

Can’t even get into without saying check internet connection and I have been trying get in for 48 hours 1 stars

Broken

Can’t get past the title page

Game is broken

it doesn’t let me get past the confirm button on my profile and whenever i try to get the profile setting up gems it keeps saying no internet connection even though I’m connected to internet and i cant get past it-

The app is overpriced and they steal your data

Don’t get this app if you don’t want to pay $24.99CAD for 500 gems(the smallest pack) only to use 180 of those gems to unblur an ai image, 120 gems on “special” messages that you can send to ‘spice’ up a conversation, 80 gems to put a pre-picked reaction to a photo or message that does nothing. Oh and don’t expect the ability to type your own responses, you can’t do that either. They also steal your data on other platforms. They collect your full name, email, social media images, ad data and your purchase history information from any platform. You won’t know this because they don’t add the TOS to the “I agree to the TOS” pop up, which is very sketchy and sneaky. I’m pretty sure it’s illegal too, but I’m not sure.
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It’s OK

It’s an Ok game. A fun way to kill time. But it’s hard to get really invested in it with the gem issues. If you want to play I would suggest just playing all the free choices. Definitely don’t buy any gems!
The gems issues-
1. I have logged on a few times to find I have lost a couple hundred gems for no reason. This last time I had 280 and the next day I was down to 60. I hadn’t even opened any chats, I was just logging in to try to get my daily gems (which is also an issue).
2. I log on every day & some days it doesn’t give me the daily gems which means the next time it resets to day 1.
3. I always watch the ads to get double and about 75% of the time when the ad ends it only gives me the regular number (sometimes it says due to internet connection issues but I do not have any connection issues with any other apps).
4. I haven’t found any way of submitting these problems.
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Response from developer

Hi, we’re sorry for the inconvenience. Can you please contact our Customer Support Team describing your problem with the game at support@profittechnics.com? It will needed some details from you. Screenshots would really help as well! We will look into the issue and will try to address it as soon as possible! Kind regards, notAlone Team

So many problems

Have been playing for months with messages back and forth being told a patch is coming down the line. The game glitches where matches are offline forever after 1 or 2 conversations. You also get locked out of matching with anyone. Been told for 3 months now there would be a fix. Have just been told that it’s impossible for them to fix the bug for users who “have been playing for a long time.”This makes it all feel like a scam and I implore people to report this game to have it removed.
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Response from developer

Hi, we're sorry to hear you're not completely satisfied with the game, and thank you for sharing your feedback with us. Unfortunately, this is exactly the case. Once again, please accept our apologies for the inconvenience. Kind regards, notAlone Team

Broken

After everyone goes offline and you run out of matches there is nothing else. My matches went offline and haven’t been on and it’s been a week. And without paying, I can no longer get matches. Not worth it.

Game

The game is nice I like it. The chat is a bit glitchy and you have to leave and come back every time you say something. Also some chats send a photo but then two show up and I got both of them thinking it’s two different photos and wasted all my gems

Response from developer

Dear user, thank you for reporting this issue to us. Please contact our Support Team at support@profittechnics.com and share a detailed description of the issue, screenshots, device info and OS version so that we can help you fix it. Kind regards, notAlone Team

Too slow, too expensive

Tried this out yesterday and found it runs extremely slow with responses taking up to thirty seconds sometimes. Everything is so expensive to unlock and as far as I can see there’s no way to acquire the games currency without paying way to much actual money for it. On the plus side the images, if you can afford them, are quite good.
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Response from developer

Hi, we're sorry to hear you're not completely satisfied with the game, and thank you for sharing your feedback and thoughts with us. We did not refuse free daily diamonds. You can get them by visiting the game daily. Also, we've added ad monetization to the game, so our players could have alternatives receiving gems. Kind regards, notAlone Team

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