My wife and I decided to spend a weekend in Quebec City and planned to do a bike tour. I downloaded the app, signed up for the per-minute plan for two bikes, and paid a $200 deposit.
However, I was never able to unlock two bikes. I called customer service, but the representative was unfamiliar with the app. She eventually told me that she didn’t have access to the app and asked if I had a personal computer – all while I was standing at the bike station in the park. Meanwhile, the first bike we unlocked kept charging us while we waited for the second bike. After 42 minutes of waiting, we had already been charged $12.09, even though the bike was sitting right next to us.
The representative couldn’t solve the issue and suggested I use the payment kiosk near the station. I went there, but it was out of order. On top of all this, they refused to reimburse the $12.09.
Overall, it was a terrible experience that cost me over an hour of frustration, $12.09, and a $200 deposit that I’m still waiting to get back.
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